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Online Grocery Pick-Up Clerk
Location:
Frankfort, IL
Description:
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. * Ability to work without supervision * Ability to read shelf tags * Basic math skills (i.e., counting, addition, and subtraction) * Excellent oral/written communication skills Desired Previous Experience: * Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier * Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. * In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. * Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. * In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. * E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. * Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. * Adhere to local, state, and federal laws, food safety procedures, and company guidelines. * Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. * Read and follow directions given in the note section * Ensure quality and freshness of all items chosen * Communicate with customers via a portable phone and respond to calls in a professional and timely manner * Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars * Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. * Process the orders through the point of sale (POS) system * Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock * Maintain organization and cleanliness of staging areas and equipment * Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor * Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair * Perform required opening and closing procedures * Learn and adapt to new and improved processes * Assist in training new e-Commerce team members * Meet/exceed productivity standards * Must be able to perform the essential job functions of this position with or without reasonable accommodation
Company:
Mariano's
Posted:
November 11 on Equest
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More About this Listing: Online Grocery Pick-Up Clerk
Online Grocery Pick-Up Clerk is a Grocery Jobs Grocery Job at Mariano's located in Frankfort IL. Find other listings like Online Grocery Pick-Up Clerk by searching Oodle for Grocery Jobs Grocery Jobs.
Online Grocery Pick-Up Clerk is a Grocery Jobs Grocery Job at Mariano's located in Frankfort IL. Find other listings like Online Grocery Pick-Up Clerk by searching Oodle for Grocery Jobs Grocery Jobs.