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Network Support Engineer | Engineer in Engineering Job at Primal Pet Foods in Fairfield CA | 555941

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Network Support Engineer

Location:
Fairfield, CA
Description:

Position description COMPANY OVERVIEW: Primal Pet Foods is a Fairfield, California-based manufacturer of fully prepared, human-grade raw foods and treats for dogs and cats. Primal Pet Foods was founded with the goal of improving the quality of life and overall health and happiness of pets through wholesome raw foods that mimic the diet of animals in the wild. We're looking for reliable and motivated people to join our quick paced, growing Primal Team! As an IT Network Support Engineer, you'll have a unique opportunity to develop this IT department of 1 from the ground up by bringing your new ideas as well as tried and true methods to improve and maintain all Network functions and equipment for the company. SUMMARY The Network Support Engineer is the Company’s go to person for all network infrastructure, hardware, software and user support. This position will be the 1st dedicated IT Professional for the Company and will be responsible for establishing all IT policies and procedures. Success in this position will be measured by uptime of mission critical network tools. The right applicant will be an IT professional with diverse skills and interests. ESSENTIAL DUTIES AND Assignments include the following: Network Infrastructure Responsible for the configuration, installation, maintenance, operation and security of the entire network infrastructure. Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems. Ensure the confidentiality, security and data integrity of company info. Implement and enforce network security policies for end users. Ensure backups are running on a routine schedule and synced to offsite storage. Designs, configures, maintains, and supervises installation of network cabling. Help Desk Provide technical support to business end users for all network, computer, warehouse handhelds and tablets, landline phone, cellular phone, and peripheral devices. Train and mentor staff members on basic operation, maintenance, and troubleshooting of simple computer and/ or peripheral issues. Set up new computers and user accounts. Develop basic understanding of Dynamics 365 Business Central user roles, permissions and interface to assist in the creation and ongoing support of users. Establish, implement and maintain a regular ticket system to track network and device concerns. Other Duties Partner with the Director of Finance to manage and prepare capital and operating budgets related to the overall operation and maintenance of network and communication infrastructure systems and software. Reconcile and approve invoices for IT related purchases of hardware, software and services. Work with Operations leadership to understand and address IT related needs within manufacturing. Ensure accurate inventory of network and telephony hardware and devices. Maintain proper documentation on all assigned hardware and systems. Create transition plan with Company’s current outsourced IT support firm to move all functions currently outsourced in house. Administer Ring Central VOIP phone system. Other duties as assigned Willingness to work overtime, afterhours, and weekends as required to complete projects and ensure network uptime. Punctual and regular attendance required. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or expertise required. Reasonable accommodations may be made to enable individuals with disabilities to perform the critical functions. EDUCATION and/or BACKGROUND Bachelor’s Degree in Details Technology, Computer Science or related position preferred. A min of five years of background in Details Technology in progressive roles Advanced knowledge on TCP/IP networking, DNS, File Transfer, Remote Desktop and Email Advanced background and understanding working with windows networked computers, printers, scanners, and copiers Background with network security processes and equipment Expertise to prioritize and follow-through to achieve results and meet deadlines to meet the needs of the business Expertise to perform well under pressure within an environment with constantly changing priorities Prior background with SSRS, Power BI and other report writing tool Understanding of manufacturing metrics and background using ERP and machine data to assist Operations in mining data related to KPIs. In conjunction with Operations team, develop a means to capture machine data into a SQL database Previous ERP or other software implementation background highly preferred LANGUAGE SKILLS Good communication expertise, both oral and written MATHEMATICAL SKILLS Expertise to add and subtract numbers and to multiply and divide and understand percentages. Expertise to perform these operations using units of weight measurement and quantity measurements. REASONING EXPERTISE Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Expertise to deal with problems involving a few concrete variables in standardized situations. Expertise to problem-solve, both independently and working as a team. CERTIFICATES, LICENSES, REGISTRATIONS Industry standard technical certifications, CCNA, CCNP, Network+ preferred PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the key functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the critical functions. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. While performing the duties of this job, the employee will frequently sit, walk, stand, and use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation. The employee is occasionally required to sit and talk or hear. The employee must regularly lift up to 10 lbs and occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the expertise to adjust focus. WORKING ATMOSPHERE The working environment characteristics described here are representative of those an employee encounters while performing the critical functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the critical functions. This position may alternate between time spent at a desk and time spent within the Warehouse or Production Floor. While performing the duties of this job within the Manufacturing area or Warehouse area, the employee is regularly exposed to moving mechanical parts, varying environments including extreme cold, and vibration. The noise level in the work atmosphere is usually loud. Although work is primarily indoors you may be required to travel outside. May require non-traditional hours based on operational need. BENEFITS AND PERKS This is a full time, regular position and comes with complete benefits including medical, dental, vision, 401k, 7 Paid Holidays each year, and paid vacation. Primal Pet Foods is an Equal Opportunity Employer. Please no phone calls regarding applications at this time. No external Recruiter calls, please. S8FAkPFwSn
Company:
Primal Pet Foods
October 18 on ZipRecruiter
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More About this Listing: Network Support Engineer
Network Support Engineer is a Engineering Engineer Job at Primal Pet Foods located in Fairfield CA. Find other listings like Network Support Engineer by searching Oodle for Engineering Engineer Jobs.