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MSP Help Desk Engineer Level 3- HYBRID (5+ Years Experience)
Location:
Florham Park, NJ
Description:
About us Link High Technologies Inc. is an MSP located in Florham Park ,NJ with clients throughout the east coast.We are professional, fast-paced, and customer-centric.This Experienced Help Desk Engineer with 5+ Years of MSP experience will join our Remote Support Team in providing remote support for PCs, networking equipment, servers, firewalls, and desktop operating systems for a variety of small to medium-sized organizations as part of the Level 3 escalation team. The expectation is this position be one of the escalation engineers, mentor, and update documentation for the remote support team.NOT a remote position. Family friendly in terms of scheduling. Certification training materials and approved tests will be covered by the company. Room to grow within the organization- Remote support manager, move to Project Team and vCIO. Responsibilities and Duties The candidate should not be opposed to performing a wide variety of IT support ranging from simple desktop support to complex server and network issues, as dictated by clients and available work. The candidate will work with the rest of the remote support team, technical account managers, and our project team.Qualifications and Skills Non-Technical: Must live within 25 miles of Florham Park, NJ.Experience working independently while collaborating with other Technical staff as necessaryWilling to train/mentor other team membersWillingness to take ownership of issues and take initiative. Will be the final escalation source before assigning Project Team to work the issue onsite or replace.When not working on tickets, focus on reducing recurring tickets through automation, scripting, documentation, etc. Ability follow internal procedures and document tickets and time daily in our PSA and ITGLUE Excellent written, verbal and interpersonal skills are a must.Commit to continuous education, certification and self-improvement. Technical 5+ years of RECENT professional experience with a MSP/VAR or IT consulting firm HIGHLY PREFERRED.Microsoft Windows (server and desktop), AD/DNS- Highly ProficientSonicWall Firewall or similar Corporate Firewall-ProficientOffice 365 (administrationtroubleshooting)- Highly ProficientAzure- ( VMs. Virtual Desktops) Working knowledge or higherNetworking connectivity & related equipment- Highly ProficientVirtualization (Microsoft Hyper-V and or VMWare)Backup Technologies such as Datto or similarExperience with ConnectWise Manage, Automate or similar products highly preferredMeets all assigned technical training goals Benefits Medical/Dental 100 % paid by employer.Short/Long Term Disability Provided by EmployerPTO policy, which increases with tenure ( Starts at 15 days) plus most Federal Holiday401 K Retirement with 3 % contribution.Microsoft and other approved certification test 100% reimbursed. Salary DOE. Room for advancement- Manager, Move to different department, vCIO, etc.Powered by JazzHR
Company:
Link High Technologies
Posted:
November 7 on The Resumator
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More About this Listing: MSP Help Desk Engineer Level 3- HYBRID (5+ Years Experience)
MSP Help Desk Engineer Level 3- HYBRID (5+ Years Experience) is a Customer Service Help Desk Job at Link High Technologies located in Florham Park NJ. Find other listings like MSP Help Desk Engineer Level 3- HYBRID (5+ Years Experience) by searching Oodle for Customer Service Help Desk Jobs.
MSP Help Desk Engineer Level 3- HYBRID (5+ Years Experience) is a Customer Service Help Desk Job at Link High Technologies located in Florham Park NJ. Find other listings like MSP Help Desk Engineer Level 3- HYBRID (5+ Years Experience) by searching Oodle for Customer Service Help Desk Jobs.