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Manager Solution Architecture : Public Safety | Manager in Executive Job in Herndon VA | 6217316674

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Manager Solution Architecture : Public Safety

Location:
Herndon, VA
Description:

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen, LinkedIn: /lumentechnologies, Twitter: lumentechco, Facebook: /lumentechnologies, Instagram: lumentechnologies and YouTube: /lumentechnologies. The Role Job Description Lumen's Solutions With Advanced Technology (SWAT) Team is responsible for providing deep technical overlay support for Lumen's SolutionEngineering in support of all Business Solutions products. SWAT works closely with front line SolutionEngineers to provide timely, accurate and complete technical answers in support of customer solutions. This position will be responsible for managing a team of technical experts who provide customer facing and internal in:depth presales technical support for Lumen managed products including the security portfolio, hosting, colocation, cloud and IT Services. Position Objectives :Lead the team to provide SolutionEngineers timely, accurate and professional presales technical support for products and solutions.:Ensure SolutionEngineering has technical learning opportunities to obtain skills for them to technically design and build solutions with minimal outside assistance.:Lead the team to self:enable SolutionEngineers by providing technical documentation for supported products and solutions.:Collect and distribute feedback from SolutionEngineering and customers to appropriate internal teams as actionable information to correct, improve or develop Lumen products and solutions. The Main Responsibilities:Build and manage a team of Security Sales Professionals focused on technical sales support within an assigned North America region.:Demonstrate advanced solution selling abilities and effective, pro:active customer communications to mentor and coach team members.:Attends customer meetings in person and via the phone as needed to provide guidance and coaching to team members.:Reviews customer business requirements developed directly or by sales/solutionengineering. Interacts with sales/sales engineers and customers on large complex deals for specific products as needed to provide guidance and coaching to team members.:Proactively identifies areas of process and design improvement within specific product area, contacts impacted departments and recommends potential solutions.:Manage escalations within the assigned region for security technical sales issues.:Acts as a liaison to internal groups such as Service Delivery, Offer Management, Product, Marketing, Architecture and Capacity Planning to relay customer requirements and develop deliverable solutions. What We Look For in a Candidate Preferred Education, Skills and Experience Certifications: Any of the following certifications are recommended CISSP, CISA, CISM, CRISC, GSEC, CEH, CCISO, ISO2700:LI, CHPA, Togaf 9 Education and Experience :Experience:20+ yrs in the Information Security industry.:Education Level:Bachelors Degree:Field Of Study:Engineering, Computer Technology:A combination of education and experience is acceptable:Yes:Attention to detail with good organizational capabilities.:Ability to prioritize based on business need, and excellent time management skills. Knowledge, Skills or Abilities :Experience: 7+ yrs Experience in a pre:sales role responsible for needs identification, qualification and solutions design specifically with this product/application:Proven experience successfully managing technologists and technology:based projects.:Experience in bui
Posted:
September 23 on Tip Top Job
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