This listing was posted on ApplicantPro.
Manager, Customer Support
Location:
Remote
Description:
Manager, Customer Support Summary/objective As a Customer Support Manager, you are responsible for maintaining the daily activities, and providing leadership to a team of 8-12 Customer Support Representatives. The Manager will provide day-to-day coaching, guidance and leadership to the Customer Support Staff. The Manager will also assist in developing, deploying and maintaining standard operating procedures to meet the company's mission, vision and values regarding customer support. Core Job Duties Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals Monitors & reviews calls and other correspondence between representatives and customers Manage escalated issues and provide direction Ensures that representatives are informed about changes to company products & services Develop staff by managing performance, setting goals, providing ongoing training and maintaining strong employee relationships. Participates in the interview process with the Senior Customer Support Manager. Job Complexity Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. Interaction Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Supervision Provides direct supervision to professional individual contributors and/or skilled, support individual contributors (e.g., technicians, designers, support personnel). Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems . Experience Typically requires a Bachelor's degree and a minimum of 2-3 years of direct experience, with 1+ year of management experience. Scope Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives. Discretion Erroneous decisions or failure to achieve results may cause delays in schedules. Minimum Qualifications High School diploma 3-4 years in a high-volume payroll role with customer-facing responsibilities Knowledge of federal and multi-state payroll/benefit laws Strong leadership and interpersonal skills, flexibility, and customer service oriented Strong knowledge of computer software applications (i.e. Microsoft Outlook, Explorer, Word, Excel, and Power Point) Additional Preferred Qualifications Bachelor's degree in Business Administration or Human Resources CPP, FPC, or CEBS certification Physical Demands Prolonged periods of sitting at a desk and working on a computer. Must be able to lift at least 7 pounds. Travel Required Yes, up to 15% domestic travel may be required. Work Authorization Employee must be legally authorized to work in the United States. FLSA Classification Exempt Location Any Internal Job Title Manager, Customer Support About isolved isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com . isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Company:
Isolved
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Manager, Customer Support
Manager, Customer Support is a Customer Service Customer Support Specialist Job at Isolved located in United States. Find other listings like Manager, Customer Support by searching Oodle for Customer Service Customer Support Specialist Jobs.
Manager, Customer Support is a Customer Service Customer Support Specialist Job at Isolved located in United States. Find other listings like Manager, Customer Support by searching Oodle for Customer Service Customer Support Specialist Jobs.