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Manager, Appointment Center
Location:
San Bernardino, CA
Description:
Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20 What We Are Looking For The Manager, Appointment Center provides functional oversight for business operations related to the Appointment Center. Must have an excellent understanding of Appointment Center workflows, metrics, and standards. Act as a resource for department team members or managers. Provide information about registration, appointment utilization, insurance verifications, and documentation guidelines, including advising or referring providers to appropriate sources. Schedule : Tuesday - Friday 8:00 am to 6:30 pm | Location : Hospitality Lane Administrative Offices, San Bernardino, CA ESSENTIAL FUNCTIONS AND DELIVERABLES Oversee all business operations related to patient access points within the Appointment Center. Ensure smooth delivery of patients to departmental services while maintaining timely and accurate business information to guarantee payment for services provided. Assist in developing, implementing, and maintaining operations within established guidelines. Act as a resource for departmental team members or managers regarding registration, insurance verifications, and documentation guidelines. Advise or refer providers to appropriate sources accordingly. Provide ongoing team member training and communicate changes related to policies and procedures via feedback and team meetings. Review and provide training for Appointment Center personnel in completing call processes timely and accurately. Assess the team's abilities to determine efficiency and effectiveness. Partner with the People Success Team to participate in recruiting and processing department new hire team members. Write team member performance reviews and set goals with team members. Accountable for coaching team members, resolving conflicts, and providing disciplinary action as appropriate. Motivate team members to exceed departmental goals and objectives through team-building activities. Provide information and ideas regarding strategy, operational initiatives, and policies to the Director, Patient Access. Coordinate the flow of information between providers, supervising staff, students, and volunteers. Ensure knowledge of HIPAA regulations; provide updates and training for team members and providers. Promote a learning environment, including E.H.R. training and support. Consistently collaborate with rotating doctors, residents, and interns to teach, support, and function in a teaching organization. Communicate business requirements, quality standards, and parameters to the development team and other appropriate staff related to contact centers. Participate in Managers' Meetings and other committees as assigned. Identify and set appropriate requirement standards and parameters for all SAC contact center systems and applications. Travel between SAC's campus locations as required; must have a reliable vehicle, valid driver's license, and auto insurance. Other duties as listed in the official job description. QUALIFICATIONS: Education: High School diploma or equivalent required. A bachelor's degree in Business Administration or Health Administration is preferred. Licensure/Certification: As a requirement of this position, you must receive EPIC certification for the module you have been hired into; Valid California driver's license, and auto insurance. Experience: 5+ years of leadership experience is required, 2+ years of experience in leading a multi-skill, multi-site call/contact center operation is required. Experience with workforce and forecasting analysis utilizing industry software is preferred. Outpatient clinic experience, community clinic with FQHC knowledge, and medical terminology is preferred. Experience with databases and/or data manipulation is preferred. Essential Technical/Motor Skills: Advanced telephone skills and computer competency. The ability to calculate figures and amounts such as discounts and percentages. Exceptional grammar skills. Intermediate experience with Microsoft Office Word, Excel, and PowerPoint. Demonstrate a strong, flexible work ethic and high attendance standards. Ability to accept constructive criticism and offer feedback. Interpersonal Skills: Demonstrate a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills, and a warm demeanor. In addition, consistently exhibit empathy, optimism, resourcefulness, and cultural competency in interactions with others. Strong interpersonal and communication skills; excellent written, verbal and presentation skills. Ability to handle sensitive and difficult situations, and conflict resolution. Essential Mental Abilities: Work independently with little supervision to set priorities and be accurate. Must be able to read, analyze, and interpret procedures from various payer sources. Ability to define problems collect data, establish facts and draw valid conclusions. Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas. EEO : SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Full Benefits Package Effective on Your First Day! Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavemen t | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more! Learn More About the Work We Do: SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish. SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect
Company:
Sac Health
Posted:
November 6 on ApplicantPro, TalentPlusHire
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More About this Listing: Manager, Appointment Center
Manager, Appointment Center is a Executive Manager Job at Sac Health located in San Bernardino CA. Find other listings like Manager, Appointment Center by searching Oodle for Executive Manager Jobs.
Manager, Appointment Center is a Executive Manager Job at Sac Health located in San Bernardino CA. Find other listings like Manager, Appointment Center by searching Oodle for Executive Manager Jobs.