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Lead Front Desk Specialist - Full Time Oppty | Front Desk Receptionist in Clerical Job at Charlott1

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Lead Front Desk Specialist - Full Time Oppty

Punta Gorda, FL

Job Description Lead Front Desk Specialist Full Timewith excellent benefits Come join the CBHC team and make a difference in your community! Location:Charlotte County Job details: Employee provides work direction, work assignment and priorities to Front Desk personnel. Schedules and reassigns staff to cover for the Front Desk areas, phones, and Intake department. Orients and trains Front Desk and Intake employees to new or changing work policies and processes and procedures. Responsible for duties of Front Desk Specialist which include welcoming and routing patients and visitors in person and by telephone in a busy front desk area. Coordinates and helps organize agenda for monthly meetings. Employee also works with HR to recruit, orient and train temporary or PRN staff to cover during training, absences or high consumer census work times. Employee also assists in ensuring adequate telehealth support tasks. Employee provides data and input regarding annual performance appraisals for Front Desk and Intake staff regarding customer service, accuracy in AZ input, collections, confidentiality and professional demeanor. Employee works with Practice Manager to hire and counsel FD and Intake staff regarding performance and/or disciplinary issues. Employee is responsible for continuous quality improvement regarding the quality, courtesy and efficiency of the service provided to staff and patients by the FD and Intake staff. Min Qualifications: High-school certificate or its G.E.D. equivalent, 2 years of clerical background, history of on- the-job reliability. Aprofessional work demeanor, excellent customer service, problem-solving and great communication expertise are a priority. The employee must have the expertise and attitude to respectfully relate to individuals regardless of age, level of functioning or presentation. Employee must understand, maintain, and follow strict HIPAA and confidentiality standards. In addition, employee must have good technical skills and expertise to respond quickly in a changing, multi-task environment with precision and accuracy in documenting details, collecting charges for services rendered, scheduling appointments, handling phone calls, and coordinating with all agency staff. Knowledge of business office equipment including voicemail and automated phone call system helpful. Employee must be able to manage stressful or difficult situations/people calmly and respectfully. Acts as back up for Intake Coordinator and Screener. Why Charlotte Behavioral Health Care? Charlotte Behavioral Health Care is the premier mental health organization serving Charlotte and Desoto Counties. We are located in charming Punta Gorda, FL a hidden treasure on Charlotte Harbor.Punta Gorda has continuously been chosen as 1 of the best places to vacation, live and work! To achieve our mission, we rely on a highly skilled, engaged staff. Our staff is our most valuable asset. We offer flexible work schedules (PT, FT, or four 10-hour days) and competitive compensation with benefits, including a very generous 9% non-matching retirement program, PAID-TIME-OFF, eleven company observed holidays, and medical, dental, vision, life, and supplemental insurance. We also offer license reimbursement & CEUs for those who qualify. Relocation reimbursement can be provided. Enjoy a friendly, professional working atmosphere that strives to provide high-quality, compassionate, cost effective health care services to the individuals and families we serve. Discover why we have an overall 95.1% patient satisfaction rating and tremendous employee satisfaction ratings as well! " Committed to restoring hope & changing lives..." Charlotte Behavioral Health Care is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Charlotte Behavioral Health Care will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Charlotte Behavioral Health Care is a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law. Job Posted by ApplicantPro
Charlotte Behavioral Health Care
October 18 on ZipRecruiter
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More About this Listing: Lead Front Desk Specialist - Full Time Oppty
Lead Front Desk Specialist - Full Time Oppty is a Clerical Front Desk Receptionist Job at Charlotte Behavioral Health Care located in Punta Gorda FL. Find other listings like Lead Front Desk Specialist - Full Time Oppty by searching Oodle for Clerical Front Desk Receptionist Jobs.