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Lab Manager II - Technical Engagement Network (TEN)
Location:
Arlington, VA
Description:
Lab Manager II - Technical Engagement Network (TEN) Argo Cyber Systems is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. Argo Cyber Systems is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. This position requires a minimum of a USG Secret Security Clearance Responsibilities: - Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision-making and execution of mission requirements. - Support the implementation of new technologies and equipment in the lab environment. - Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations. - Advises and provides insight into the development of lab standard operating procedures (SOPs) and policies. - Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users. - Provide support for MacOS and iOS to users. - Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues. - Monitor and respond to users on IT helpdesk channels and phone lines. - Assist in the management of user accounts and resetting credentials. - Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance - Performing implementation of granular access control, monitoring systems for acceptable performance and user accessibility, establishing back-ups, and monitoring systems security. - Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur. - Examine and identify efficiencies that can be made to existing procedures, with approval from the customer. Required Skills: - U.S. Citizenship - Must have an active DoD Secret clearance, TS/SCI clearance is preferred. - Must be able to obtain DHS Suitability. - 2+ years of directly relevant experience in IT Helpdesk support. - 2+ years of MacOS and iOS experience. - Must be able to work collaboratively across physical locations. Desired Skills: - Experience with writing technical procedures and standard operating procedures. - Virtualization automation and optimization. - Experience with multiple operating systems including Linux/Unix. Required Education: BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma and 4+ years lab management or systems administration experience. Desired Certifications: - DoD 8140.01 IAT Level II Argo Cyber is an Equal Opportunity Employer. Job Posted by ApplicantPro
Company:
Argo Cyber Systems
Posted:
November 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Lab Manager II - Technical Engagement Network (TEN)
Lab Manager II - Technical Engagement Network (TEN) is a Executive Manager Job at Argo Cyber Systems located in Arlington VA. Find other listings like Lab Manager II - Technical Engagement Network (TEN) by searching Oodle for Executive Manager Jobs.
Lab Manager II - Technical Engagement Network (TEN) is a Executive Manager Job at Argo Cyber Systems located in Arlington VA. Find other listings like Lab Manager II - Technical Engagement Network (TEN) by searching Oodle for Executive Manager Jobs.