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Junior Account Manager - Customer Experience
Location:
New Albany, OH
Description:
SUMMARY / OBJECTIVE T he Junior Account Manager works with the Senior Account Manager on tasks to support assigned customers. They are responsible for managing customers through the S&OP which includes overseeing customer purchase orders, material demands, timing and other specific customer requirements to meet successful production schedule and timing. The Junior Account Manager will work with the Bright cross-functional teams to make sure the customer expectations are being met. This includes production timing, fill orders completely, staying within in scrap allowances and posting production on time. Over time the Junior Account Manager will be responsible for managing a specific customer and/or products for a specific line. ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned. Oversee multiple client service tasks associated with the S&OP Receipt of customer PO's and forecasts, ensure they are the correct MOQs (Minimum Order Quantity) and in full shipper quantities Create Sales Orders in Deacom Ensure Pricing is correct Review and follow up on components and raw materials with the customer, receiving and purchasing Posting of all previous day production by designated times each day, both AM and PM New Product ECN's created, tracked, and sent to appropriate team for finished good creation Request for set up new components in Deacom Create jobs for the following week's production pull, ensuring all components are supported. Assist the team to send out the pull when complete both water based and production documents Responsible for customer satisfaction by ensuring quality and service delivery. Includes excellent follow up skills to all requests in a timely manner. Attend production and scheduling meetings internally. Attend S&OP meetings with Senior Account Manager and customers Understand customer demand needs and by production line what can be completed weekly. Proactively bring up an issues with forecasts to meet capacity requirements to the team Assist the Senior Account Manager with new product launches within their customer's portfolio - mostly consisting of product or fragrance extensions. Identify milestones and timing (i.e., pricing, formulation and item number set-up), manage material liabilities and control customer owned inventory Track and understand KPIs both internally and externally Maintain database and system integrity to support internal and external reporting in Deacom and SAP Be curious, accountable and willing to learn, ask questions and assist in providing process improvement opportunities COMPETENCIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasoning and analytical thinking • Handling multiple projects and/or tasks simultaneously • Information technology; MS Office particularly Excel and Power BI, ERP systems (SAP, Deacom) • Understanding numerical data • Being self-motivated, can work independently • Being ambitious, persistent, and accountable • Time management; using time productively, maximizing efficiency to meet goals • Communicating (orally and written) and conducting presentations • Managing interpersonal relationships Organizational skills Positive team player Strong problem solving skills SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The environment for this position will vary, from general office environments to manufacturing floor and warehouse environments, which may or may not offer general air conditioning or heating. Generally, the noise level in these work environments will also vary from moderate to high. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee is regularly required to stand, walk, and sit; also talk (communicate) and hear (listen); reach with hands and arms; employee must occasionally manually lift or move up to twenty-five (25) pounds. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position. The base days and hours are Monday through Friday, eight (8) hours per day depending on shift assigned. TRAVEL Travel is not required for this position REQUIRED EDUCATION & EXPERIENCE INSERT EDUCATION AND EXPERIENCE REQUIREMENTS PREFERRED EDUCATION & EXPERIENCE LANGUAGE SKILLS Ability to read, comprehend, and retain instructions, correspondence, and memos. Ability to write correspondence including emails. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual a plus. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Excellent Excel skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to problem solve, research, and provide recommendations. ADDITIONAL ELIGIBILITY QUALIFICATIONS English language and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. WORK AUTHORIZATION Must be authorized to work in the U.S. as a pre-condition of employment. EEO STATEMENT Bright Innovation Labs is an equal opportunity employer. Bright Innovation Labs does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. OTHER DUTIES Subject to change. All employment offers are contingent on passing a pre-employment drug screen and background check. Job Posted by ApplicantPro
Company:
Bright Innovation Labs
Posted:
November 14 on ApplicantPro, TalentPlusHire
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More About this Listing: Junior Account Manager - Customer Experience
Junior Account Manager - Customer Experience is a Sales Account Manager Job at Bright Innovation Labs located in New Albany OH. Find other listings like Junior Account Manager - Customer Experience by searching Oodle for Sales Account Manager Jobs.
Junior Account Manager - Customer Experience is a Sales Account Manager Job at Bright Innovation Labs located in New Albany OH. Find other listings like Junior Account Manager - Customer Experience by searching Oodle for Sales Account Manager Jobs.