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Jr. Analyst, Customer Service | Customer Service Representative in Customer Service Job at Coty in1

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Jr. Analyst, Customer Service

Calabasas, CA

Jr. Customer Service Analyst – COTY Professional Beauty Calabasas, CA We’re Coty, a global leader in beauty. We’re World #1 in Fragrance, World #2 in Professional Hair Care and World #3 in Color Cosmetics. Our iconic portfolio of more than 77 brands are sold in over 150 countries around the world. We believe in beauty with a purpose and brands that inspire, no matter where they are in the world. MISSION AND RESPONSIBILITIES The Customer Service Analyst is focused on servicing the End to End needs of our customers in the total order to cash cycle. In this role, you will execute standard order, shipping and billing processes to meet customer needs in accordance with Coty requirements. You will also be responsible for leading general issue resolution related to any gaps along the entire process. Collaborative work with all necessary organizations within Coty as well as external companies (carriers, freight forwarders) is also necessary in order to resolve any issues customers may run across. Overall, the CS Jr. Analyst is expected to deliver BIC service to our customer base and in a manner that embodies the Vision/Mission of Coty given the role's external facing nature. RESPONSIBILTIES: Lead Customer Account service/scorecard reviews E2E logistics account management Support On Time Delivery to customers Partner with Sales teams to deliver customer growth strategies Drive resolution for chargebacks or customer disputes and returns Provide best in class customer service Respond to customers’ calls and inquires in a timely manner Ensure order size optimization and understand order patterns Execute order/billing quality corrections and root cause Handle emergency orders and emergency alternate procedure -Handle inquiries on price, products and promotions Issue reports and follow-up on results Assign correct reason codes for root cause analysis on all KPI's. THE COTY IDEAL FIT Effective communication abilities Expertise to collaborate horizontally and vertically Results focused Expertise to drive change in difficult circumstances Independent thinker who can identify unique solutions and execute Expertise to multitask and quickly resolve issues REQUIREMENTS 3+ years of Customer Service Operations background Solid computer skills in SAP, Ms excel and Powerpoint Background owning measures and improving results Effective oral and writing skills Aptitude for issue solving Work experience of working independently to produce solutions Expertise to adapt to changing environment and quickly learn new processes Strong analytical expertise with special attention to detail Travel: 0% ABOUT US Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you. EQUAL EMPLOYMENT OPPORTUNITES We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for candidates and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled. English - Please click on this link to review the Notification of Equal Opportunity Rights poster Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empeo
November 19 on coty
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More About this Listing: Jr. Analyst, Customer Service
Jr. Analyst, Customer Service is a Customer Service Customer Service Representative Job at Coty located in Calabasas CA. Find other listings like Jr. Analyst, Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.