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IT Support Specialist
Location:
Vancouver
Description:
Employer: Quadient Canada Ltd. Business Address: 150 Steelcase Rd W, Markham, ON L3R 3J9Work Address: 1159 Hamilton St. Vancouver, BC V6B 5P6 and remotely from home Department: User Support - NORAMReports to: Director NORAM user support Salary Range: $60,001.50 - $63,000(based on 37.5 hours per week)Terms: Full-Time Permanent; This is currently a Hybrid position and staff will be required to come into the office location 4 days a week this may revert to full time onsite in the future. Language of Work: English Hire Date: December 29, 2023Overview: To provide first line IT support 1600+ remote and local users in the Americas (Primarily USA & Canada). Support includes local applications and remote access. General laptop, Mac Book, telephone and peripheral configuration and service as required. This is currently a Hybrid position and staff will be required to come into the office location 4 days a week this may revert to full time onsite in the future. Main Responsibilities: Respond to and resolve IT incidents and Service requests of Internal users via ITSM Tool while meeting SLA requirements. Configure and support Mac Book’s, Laptops and phones for users. Provide identify and access Management including new IDs, Password resets and MFA assistance for office 365/Entra. Configure and refresh equipment via computer management system. Resolve user issues with conditional access and compliance. First line of defence and resolution for user and security team reported cyber security incidents. Ensure compliance with Security polices and Audit standards such as SOC2, HIPPA and ISO 27001 Maintain and setup AV equipment for staff meetings onsite and offsite. Work with external vendors for acquiring equipment and support of existing systems. Be a team player contributing to the success of the group. Keep It supervisor/ IT Director updated with progress of tickets and projects. Participate in staff meetings and related activities; attend workshops to. Visit ListedBuy for more information.
Company:
Quadient
Posted:
December 13 2023 on ListedBuy
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More About this Listing: IT Support Specialist
IT Support Specialist is a Technology IT Specialist, Support Worker Job at Quadient located in United States. Find other listings like IT Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.
IT Support Specialist is a Technology IT Specialist, Support Worker Job at Quadient located in United States. Find other listings like IT Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.