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IT Manager Self-Service Products, MYB | Manager in Executive Job at Jetblue Airways in Astoria NY 1

This listing was posted on JetBlue Airways Corporation.

IT Manager Self-Service Products, MYB

Astoria, NY

Position Summary The IT Manager Self-Service Products will oversee the team that owns the strategy for and delivery of JetBlue’s customer facing Manage Booking priducts. They will ultimately be responsible for enhancing our MYB experiences for customers across all channels including web, mobile and mobile app, and ensuring the MYB products and experience helps to achieve JetBlue’s overall strategic goals. Essential Responsibilities Lead a team consisting of a Product Manager, Project Manager, Business Analysts, and a Production Support Associate Analyst focused on delivery of self-service product enhancements Work with the team to devise creative solutions to deliver an optimal customer post-booking experience for JetBlue customers Drive JetBlue’s MYB experience strategy Responsible for establishing, tracking and improving key product metrics and KPIs for the MYB Focus on improving key metrics, including successful PNR servicing rate, performance and improving check-in customer experience negative feedback through improvements and enhancements to the products Ensure delivery of initiatives on the Self-Service team’s roadmap Work with internal matrix partners to drive overall JetBlue business goals through self-service products Builds strong relationships within JetBlue to understand the business challenges and opportunities Oversee the budget for the self-service products portfolio Focus on continuous improvement of check-in design and development process Mentor and coach team of direct reports Manage several business partners relationships Other duties as assigned Minimum Experience and Qualifications Bachelor’s degree in Computer Science, Computer Engineering or related discipline followed by Five (5) years progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects Three (3) years’ experience with portfolio management, project delivery, and business partner management Ability to work across all levels and influence with impact Ability to supervise other Crewmembers and work collectively as a team Strong presentation skills and experience working with and presenting to executives Strong analytical and problem-solving skills Excellent organizational skills Available for moderate overnight travel (up to 35%) Able to pass a ten (10) year background check and pre-employment drug test Legally eligible to work in the country in which the position is located Crewmember Expectations: Regular attendance and punctuality Able to work flexible hours and be available for emergency response on short notice Well-groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Equipment: Computer and other office equipment Work Environment: Normal Office Environment Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) #LI-NL1 #LI-Hybrid
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More About this Listing: IT Manager Self-Service Products, MYB
IT Manager Self-Service Products, MYB is a Executive Manager Job at Jetblue Airways located in Astoria NY. Find other listings like IT Manager Self-Service Products, MYB by searching Oodle for Executive Manager Jobs.