IT Helpdesk Support Engineer - 1st Line | Help Desk in Customer Service Job at Corndel | 7279239621

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IT Helpdesk Support Engineer - 1st Line

Location:

London

Description:

Role: 1st Line Helpdesk Support Engineer Team: IT Team Package: Pension, Unlimited leave, Flexible working Location: London office based 3 days (Tues-Thurs), 2 days remote (Mon & Fri) Salary: Up to 25k About Corndel: Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning. Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture. The role: As our 1st line Helpdesk Support Engineer, you will be the first line of support for enquiries to our IT team. You will manage tickets into the helpdesk and escalate to other team members as required. You will work with staff across the business and deliver excellent customer service at all times. We are a supportive and friendly team, and this is a great opportunity for you to build experience in IT and further develop your skills. Responsibilities include: Respond to user software or hardware queries via the ticketing system. Troubleshoot issues and escalate for additional support where required. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Create new user accounts, create courier postage labels and post out laptops. Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. Maintain a strong customer focus at. Visit ListedBuy for more information.

Company:

Corndel

Posted:

May 23 on ListedBuy

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