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Intake Specialist - Personal Injury Law Firm
Location:
Chicago, IL
Description:
Job Title: Intake Specialist Classification : Full - Time - Non- Exempt Department: Intake Support Team Horwitz, Horwitz, and Associates is a progressive family-owned law firm, located in Chicago's loop, who has represented Illinois' injured for over three generations. We are passionate about seeking justice for those who have been injured and who may have been previously denied representation. We are seeking to fill the role of Intake Specialist with our Firm. About the Role : The Intake Specialist is empathetic, enthusiastic, and has an ownership mindset. The person in this role drives new business and demonstrates the firm's objective to deliver the highest level of customer service . Th e Intake Specialist answers and returns a high volume of calls from prospective clients seeking legal representation from HHA , discusses the details of the callers' incident and injuries, and thoroughly documents the information provid ed by the caller. The ideal candidate is patient and able to effectively manage conflicting priorities, while understanding the needs of the prospective client. We want every experience with our firm to be a memorable one. If we are unable to represent the person calling, we want to leave them with the lasting impression of an ethical, compassionate , resourceful, and knowledgeable firm . Duties and Responsibilities : include the following, but are not limited to: Manage a high call volume while providing an outstanding client experience Connect with prospective clients by actively listening and asking the right questions to understand the callers' incident and injuries Thoroughly and compassionately gather the pertinent information required for the case evaluation Proactively communicate with potential clients through consistent follow up calls to ensure that all necessary information is obtained to properly evaluate the case Initiate, build and maintain thorough client files in the database as a part of the client onboarding experience Demonstrate the ability to effectively and thoroughly complete multiple tasks simultaneously Exhibit strong time management by prioritizing competing tasks Effectively communicate, verbal ly and written, with prospective clients , the attorneys evaluating the potential case , and internal team members Collaborate with the marketing team to track incoming leads Other duties as assigned by Leadership Success Factors /Qualifications : Required experience: Minimum of 3 years experience in a personal injury law firm Able to work both independently and contribute to a positive team environment Self- motivated and goal driven Strong analytical and critical thinking skills Effective written and verbal communications skills Efficient with time management and deadline conscious Superior attention to detail and a high level of organization skills Proactive and a desire to help others Commitment to providing outstanding customer service to both internally and externally Ability to read, write, and converse in Spanish is highly preferred Must be fully vaccinated (COVID-19) prior to employment Salary & Benefits: Compensation starts at $4 8 ,000 annually and depends on experience Health Insurance - HHA covers 100% of Employee Only premium Dental, Vision & Gift Life Insurance 401 k & Profit Sharing Paid Time Off (Birthday & Holidays) Casual dress code and engaging work environment Potential to work a hybrid schedule after onboarding period Great location near public transit, parks, and shopping Job Posted by ApplicantPro
Company:
Horwitz, Horwitz & Associates
Posted:
August 26 on ApplicantPro
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More About this Listing: Intake Specialist - Personal Injury Law Firm
Intake Specialist - Personal Injury Law Firm is a Customer Service Intake Specialist - Personal Job at Horwitz, Horwitz & Associates located in Chicago IL. Find other listings like Intake Specialist - Personal Injury Law Firm by searching Oodle for Customer Service Intake Specialist - Personal Jobs.
Intake Specialist - Personal Injury Law Firm is a Customer Service Intake Specialist - Personal Job at Horwitz, Horwitz & Associates located in Chicago IL. Find other listings like Intake Specialist - Personal Injury Law Firm by searching Oodle for Customer Service Intake Specialist - Personal Jobs.