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Insurance Customer Service Manager
Location:
Williamsburg, VA
Description:
Are you a vibrant team player eager to deliver top-notch customer service to our insurance company clients and policyholders in Williamsburg, VA? This role involves crafting insurance policies, guiding potential clients on coverage options, and transforming quotes into active policies. You will also assist in addressing billing queries, updating policies, and offering insightful policy suggestions. If you possess prior experience in insurance customer service and embody a welcoming, client-centric approach, we encourage you to submit your application today! Responsibilities:• Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem is fixed• Make accurate modifications to consumer policies depending on the information supplied• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Qualifications:• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems• A general understanding of insurance policies and schedules is preferred• Display strong communication skills, active listening skills, and personal skills• Must have a high school diploma or GED equivalent• Previous customer service experience required for this position Compensation: $50,000 - $67,500 yearly About Company: CityScape Metro Group has grown by over 400% in the past year and it wasn't by accident. As a part of the top 1% of Realtors in the World under 40, we are one of the fastest-growing Real Estate companies in the Northern Virginia, DC, Maryland region. This career will not only help you focus on your strengths, but leadership positions will also present themselves to the right candidates. We have successfully doubled our business each and every year and are looking for the right candidates.
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More About this Listing: Insurance Customer Service Manager
Insurance Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Cityscape Metro Group located in Williamsburg VA. Find other listings like Insurance Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Insurance Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Cityscape Metro Group located in Williamsburg VA. Find other listings like Insurance Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.