Insurance Claims Processor
Part time Support Representative needed in Milwaukee, WI 53224Pay: $16.00/hourShift/Hours: 8:00 AM to 4:00 PM - Monday - Thursday work schedules are assigned after training but they must be flexible Duration: six months temp to perm- Training: 8am to 5pm M to F - two weeks of in class training followed by two weeks of side-by-side training - must pass knowledge assessment at the end of training - the manager provides remote and 1w1 coaching- On-site free parking- 30 minimum lunches - there is on-site catering and restaurants close by as well as healthy vending optionsResponsibilities:The Customer Support Representative I position interacts with customers and medical service providers processing info in response to general inquiries, concerns, and requests about products and services. Must project a professional company image and provide superior customer service by corresponding with customers via any customer contact channels (60% customers/40% doctors?? offices)Working hours: 8:00 AM - 4:00 PMSkills:--Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility--Provide accurate details to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.--Thoroughly and completely document all customer interactions.--Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.--Provide direction on the usage and benefits of self-service tools.--Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.--Appropriately route inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.Education:High-schoolBackground:ExperiencedRequirements:: The managers are looking for tech savvy, retail or sales professionals with positive personalities and lots of energy that comes through clearly over the phone?? High-school certificate or Equivalent ?? Proven professional verbal and written correspondence abilities ?? Expertise to learn quickly and adapt to a high energy production environment.?? Expertise to efficiently operate a computer and knowledge of Ms office applicationsCSR's will be measured on performance standards including talk time, call wrap up time and caller id verification compliance?? The manager sends out daily performance reviews and conducts remote listening sessions to gauge performance?? This is positive feedback coaching and they will provide additional training if needed?? Monthly performance based contestsRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and requirements to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no 1 works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Info, Service in the Uniformed Services or any other classification protected by law.
October 22 on Logic Melon