This listing was posted on Singtel Group.
Infra Engr, Infra Hybrid IT
Description:
PRIMARY PURPOSE: Mainly For Windows Support. Provide Data Centre (DC) operations such as DC environment support and DC facility management services. Provide first level support for incident resolution. Escalate incident and assign service request as appropriate. Provide progressive update of incident status to the requestor. Monitor and track the status of outstanding incidents against service levels. RESPONSIBILITIES: Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration. Manage systems changes through established change request process & provide status reports to the relevant parties. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability. Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties. Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. Provide systems related technical advice to customers or project team. Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable. (check with t)he rest of eng. Manage budget, resources and schedule for system implementation /operation activities Established facility management standards/best practices to ensure operation consistency across project/facility management teams REQUIREMENTS: Educational Qualification: Diploma / Degree or equivilent certification 1 - 3 years of experience in Windows server 2019
Company:
Singtel Group
Posted:
April 26 on Singtel Group
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More About this Listing: Infra Engr, Infra Hybrid IT
Infra Engr, Infra Hybrid IT is a Technology IT Job at Singtel Group located in United States. Find other listings like Infra Engr, Infra Hybrid IT by searching Oodle for Technology IT Jobs.
Infra Engr, Infra Hybrid IT is a Technology IT Job at Singtel Group located in United States. Find other listings like Infra Engr, Infra Hybrid IT by searching Oodle for Technology IT Jobs.