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Inbound Customer Care Professional | Inbound Customer Care in Customer Service Job at Mommy Jobs O1

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Inbound Customer Care Professional

Location:
Sterling, VA
Description:

An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a quick paced, dynamic environment with a focus on technical support using the web and computer. Scheduling This position is full-time and part-time, up to 40 hours per week to start. Evenings and weekends required. Flexibility necessary. Requirements Must speak fluent English and preferably Spanish. Be able to type 35 words per minute or greater; Have a high-speed DSL or cable connection, rated two MB down, 384k up (min), five MB down and 512k up (preferred) A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We may ask you to provide a picture of this space. A personal computer running Microsoft Vista, Windows seven with 1 GB of RAM and 2.0 GHZ processor (min), 2GB of RAM and Dual Core Processor (recommended). Windows eight may be used with a min of two GB of RAM and a dual core processor; four GB is preferred. A 17" flat panel monitor (min), 19" or greater flat panel recommended. A webcam, for training and collaboration purposes. Wired networking connection (wireless is not permitted). Laptops are not eligible for the work-at-home agent program. You will be required to submit visual proof of your work-at-home environment by providing photos of your workspace. Your workspace must be a dedicated workplace environment with a lockable door that is used exclusively by you. An approved-brand USB headset for VOIP. Hired agents will be responsible for purchasing a brand recommended USB headset (a list is available from recruitment), approximate price is $40. Must be able to sit for extended periods of time in a chair. Pay Grade This position starts at $9.00 USD per hour for all new applicants. Max pay for this position grade with seniority, tenure and experience is $15.00 USD. Restrictions This position is only open to applicants residing in the following states: FL, GA, MD, ME, NC, TX. Those not residing in those states may apply but will only be contacted when the position is open to that particular state/province. Experience Screening This job necessitates each applicant submit to a experience screening as a condition of employment. To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your requirements and work history. Please reference agent id code MJOLBETHB on your registration submission. Please feel free to consult with us if you have further job-related questions about our company at 1405XXXXXX.
Company:
Mommy Jobs Online
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More About this Listing: Inbound Customer Care Professional
Inbound Customer Care Professional is a Customer Service Inbound Customer Care Job at Mommy Jobs Online located in Sterling VA. Find other listings like Inbound Customer Care Professional by searching Oodle for Customer Service Inbound Customer Care Jobs.