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Human Resources Coordinator - Hilton Hawaiian Village | HR Coordinator in Hospitality Job at Hilto1

Hilton Hotels & Resorts

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Human Resources Coordinator - Hilton Hawaiian Village

Location:
Honolulu, HI
Description:

A HumanResources Coordinator is responsible for coordinating, scheduling andfacilitating corporate, and hotel specific training programs to support thehotel's guest satisfaction goals and legal qualifications. Tracks all trainingclasses, maintains accurate records and ensures 100% completion rate. What will I be doing? A HumanResources Coordinator is responsible for coordinating, scheduling andfacilitating corporate, and hotelspecific training programs to support the hotel's guest satisfaction goals andlegal qualifications. Tracks all training classes, maintains accurate records andensures 100% completion rate. Specifically, you would be responsible forperforming the following tasks to the highest standards: * Inputsdata into Hilton University, Excel and/or TMX, and maintains each tracking toolto track completion of all training classes in accordance with Hilton and hotelrequirements. Prepares and distributes training completion status reports todepartments. Scans and/or files trainingcertificates/documents in appropriate filing system. * Coordinates,schedules, enrolls participants and facilitates corporate and hotel trainingprograms, including but not limited to, New Hire Orientation, Blue EnergyService Skills, Make It Right, Compliance training, Pre-Shift Huddles, QuickHit training, and other training classes as designated by the Senior TrainingManager. Prepares communication such asbrochures, flyers, bulletin boards to advertise training classes. Prepare and distribute training completioncertificates. * ReviewSatisfaction and Loyalty Tracking (SALT) scores and other service/guestfeedback daily and identify trends. Monitor and follow up on 4DX program to improve guest service scores. * Preparetraining materials, order and replenish supplies and refreshments. * Assistwith Team player Relations programs as directed by the Senior Training Manager. What are we looking for? EDUCATION Any combination of education, training or experience that provides the required knowledge, skills and abilities. High-school diploma required. College diploma preferred. EXPERIENCE * 6 (6) months training experience wanted. Event coordination experience desired. * General Human Resources or marketing experience wanted. Hotel experience wanted. * Must be proficient in Excel and Microsoft word. LICENSES OR CERTIFICATES CPR certification and/or 1st Aid training preferred. GROOMING All teammates must maintain a neat, clean and well-groomed appearance (specific standards available). OTHER Expertise to speak another language in addition to English is preferred. SPECIFIC JOB KNOWLEDGE, SKILL AND EXPERTISE The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the critical functions of the job, with or without reasonable accommodation. * Knowledge of hotel-related jobs and their basic functions. * Knowledge of hotel teammates, department personnel and positions. * Knowledge of all department's functionality, hotel facilities and services. * Expertise to effectively deal with teammates, department heads and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate info. * Expertise to communicate effectively in English to articulate training material and conduct training, understand reports and related correspondence and accurately perform all essential job functions. * Mathematical skills and considerable skill in the use of a calculator and spreadsheet formulas to prepare moderately complex mathematical calculations without error. * Expertise to prioritize and organize workload to ensure deadlines are met. * Expertise to analyze info from different sources, create reports and make effective judgments. * Expertise to develop access and accurately input info using a moderately complex level of Excel, Microsoft word and other related software programs. * Experience with working with Publisher, PowerPoint and Photo Shop * Expertise to stand, walk and continuously perform essential job functions for an extended period of time. * Expertise to travel to various locations throughout the property, utilizing stairs, ramps, elevators and escalators. * Expertise to travel to activities, functions and meetings held at various locations. * Expertise to use various office equipment, including, but not limited to, typewriters, calculators, photocopiers and facsimile machines. Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Teammates staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: H Hospitality - We're passionate about delivering exceptional guest experiences. I Integrity - We do the right thing, all the time. L Leadership - We're leaders in our industry and in our communities. T Teamwork - We're team players in everything we do. O Ownership - We're the owners of our actions and decisions. N Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes in our Teammates: * Living the Values * Quality * Productivity * Dependability * Customer Focus * Teamwork * Adaptability What benefits will I receive? Your benefits will include a competitive starting salary and, depending upon eligibility, Paid Time Off (PAID-TIME-OFF) benefit. You will instantly have access to our unique benefits such as the Go Hilton Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton and its partners. After 90 days you may enroll in Hilton's Health & Welfare benefit plans, depending on eligibility. Hilton also offers eligible teammates a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a HiltonTeam Member. The above info is provided as a highlight of the major benefits offered to most full time teammates in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document. EOE/AA/DISABLED/VETERANS EOE/AA/Disabled/Veterans
Company:
Hilton Hotels & Resorts
Posted:
July 19 on Broadbean
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Human Resources Coordinator - Hilton Hawaiian Village is a Hospitality HR Coordinator Job at Hilton Hotels & Resorts located in Honolulu HI. Find other listings like Human Resources Coordinator - Hilton Hawaiian Village by searching Oodle for Hospitality HR Coordinator Jobs.