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Helpdesk Support Analyst
Location:
Surrey
Description:
Job Details About Compugen Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences. If you are driven to make a difference, relentlessly curious and collaborative at the core, we would love to talk to you. Join us and help us make a difference. Helpdesk Support Analyst (Contract) Location: Surrey, BCCompugen is currently recruiting for a Helpdesk Support Analyst. Flexibility to work full-time shifts, including weekends and evenings is required. The Helpdesk Support Analyst’s ultimate goal is to assist callers with troubleshooting applications and hardware through friendly and professional communication. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving and courteous phone presence. Responsibilities: Provide helpdesk support services to end users, including device and software application troubleshooting over the phone, through email and web support. Identify and resolve Level 1 technical issues with hardware and install applications on various devices Assist customers with clear communication and step-by-step solutions Escalate concerns/questions to supervisor as required Collect, organize and maintain a problems and solutions log for use by other Technical Support Representatives Qualifications :1 year of experience in a technical support role within call-centre environment Experience using an online ticketing system Exceptional customer service and communication skills Post-Secondary education within technology. Visit ListedBuy for more information.
Company:
Compugen
Posted:
May 23 on ListedBuy
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More About this Listing: Helpdesk Support Analyst
Helpdesk Support Analyst is a Customer Service Help Desk Job at Compugen located in United States. Find other listings like Helpdesk Support Analyst by searching Oodle for Customer Service Help Desk Jobs.
Helpdesk Support Analyst is a Customer Service Help Desk Job at Compugen located in United States. Find other listings like Helpdesk Support Analyst by searching Oodle for Customer Service Help Desk Jobs.