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Helpdesk Support Agent
Location:
Milton Keynes
Description:
To provide a professional and client: driven phone / video support role to end users working at home. Thehelpdesk support provided to our customers is of a technical nature along with bespoke software issues. Required mix of both technical and customer support skills with a willing to learn and apply resolutionsto home end computer users remotely. Note: The public end users have mixed computer abilities, on their home computers and are working todeadlines. Training provided: Customer support, processes and procedures, phone conversations, team building, bespoke software training. To be successful in this role, you will need to have: Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations : handling inexperienced computer users. Customer focused manner, being patient, methodical and accurate. Good interpersonal skills. Being a team player and sharing idea. Remain cool under pressure. Have a strong understanding of Microsoft, computers/ laptop functionality; internetcommunications, wireless functionality; firewalls and anti: viruses and program conflict problemsolving. Show a methodical and accurate approach to analysing issues: gathering facts, evidence andbeing able to make conclusions. Work without close supervision, be pro: active in meeting supporting requirements anddeadlines. Competent user of Microsoft Office applications: Windows Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist, Snipping tool. Able to discuss / present technical details Produce clear reports / documentation when required. A willingness to learn new processes, new software. Excellent time management skills. Visit ListedBuy for more information.
Posted:
April 17 on ListedBuy
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More About this Listing: Helpdesk Support Agent
Helpdesk Support Agent is a Customer Service Help Desk Job located in United States. Find other listings like Helpdesk Support Agent by searching Oodle for Customer Service Help Desk Jobs.
Helpdesk Support Agent is a Customer Service Help Desk Job located in United States. Find other listings like Helpdesk Support Agent by searching Oodle for Customer Service Help Desk Jobs.