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Help Desk Technician | Help Desk Technician in Customer Service Job at Clancyjg International in L1

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Help Desk Technician

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Location:
Lancaster, CA
Description:

ClancyJG International is seeking several Help Desk Technicians. Positions are located in both Cookeville, TN, and Oakridge, TN. Qualifications IT service management: 3 years (Preferred) Software troubleshooting: 3 years (Preferred) Under close supervision, resolves user incidents that could not be resolved by Service Center Staff using remote control. Installs software, modifies settings, replaces hardware, etc., as required to resolve the incident. Resolves desktop and network issues to restore service. Uses CM and ticket processes to document actions taken.Executes hardware / software deployment projects per the deployment plan. Supports lifecycle management of IT equipment – deployment through exchange/disposal. Ensures installations are accomplished per plan, manufacturer specifications, and industry best practice, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration. Proficient supporting desktop, server and network equipment. Use the ITSM tool to manage user incidents and requests. Escalate incidents to the next highest tier. Security Clearance: The ability to successfully obtain and maintain a U.S. Suitability/Public Trust Background Clearance.
Company:
Clancyjg International
Posted:
July 23 on JobScore
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More About this Listing: Help Desk Technician
Help Desk Technician is a Customer Service Help Desk Technician Job at Clancyjg International located in Lancaster CA. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.