This listing was posted on The Resumator.
Help Desk Manager
Location:
Bethesda, MD
Description:
Business Technology Integrators (BTI) in Upper Marlboro MD, is seeking a Help Desk Manager for a position in Bethesda Maryland Duties: Provide daily supervision and direction to Help Desk staff who are responsible for providing support to customers via phone, in person, and through remote support channels. Responsible for formulating and enforcing performance work standards; assigning work schedules; reviewing work discrepancies; supervising contractor personnel; and communicating policies, purposes, Qualifications : A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline, or substituted verifiable experience is preferred. This position requires a minimum of five (5) years of experience, of which at least two years must be specialized. Specialized experience includes: staff management, recruitment, and retention, Help Desk / Help Desk management.The Help Desk Manager shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months. It is preferred that the Help Desk manager has, at minimum, a Foundation Certificate in IT Service Management (ITIL) v3 or higher. Also required are one or more of the following (or current equivalent): MTA: Microsoft Technology Associate MCSA: Microsoft Certified Solutions Associate MSCE: Microsoft Certified Solutions Expert Apple Certified Support Professional Certified Associate in Project Management Powered by JazzHR
Company:
BTI
Posted:
July 9 on The Resumator
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More About this Listing: Help Desk Manager
Help Desk Manager is a Customer Service Help Desk Job at BTI located in Bethesda MD. Find other listings like Help Desk Manager by searching Oodle for Customer Service Help Desk Jobs.
Help Desk Manager is a Customer Service Help Desk Job at BTI located in Bethesda MD. Find other listings like Help Desk Manager by searching Oodle for Customer Service Help Desk Jobs.