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Healthcare Call Center Team Lead
Location:
Oxnard, CA
Description:
A company is looking for a Healthcare Call Center Team Lead to manage a help desk team supporting callers with unexpected medical bills. Key Responsibilities Manage shift scheduling and real-time monitoring of help desk calls Coach staff on best practices, HIPAA guidelines, and escalation needs Act as a point of escalation for help desk calls regarding unexpected medical bills Required Qualifications Experience supporting a help desk or call center in a healthcare environment Experience supervising a team of customer service specialists or help desk analysts Technical expertise in managing day-to-day contact center calls Knowledge of service level agreements for help desks
Company:
Virtualvocations
Posted:
November 6 on TopUSAJobs
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More About this Listing: Healthcare Call Center Team Lead
Healthcare Call Center Team Lead is a Business Opportunities Call Center Representative Job at Virtualvocations located in Oxnard CA. Find other listings like Healthcare Call Center Team Lead by searching Oodle for Business Opportunities Call Center Representative Jobs.
Healthcare Call Center Team Lead is a Business Opportunities Call Center Representative Job at Virtualvocations located in Oxnard CA. Find other listings like Healthcare Call Center Team Lead by searching Oodle for Business Opportunities Call Center Representative Jobs.