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Head of Support
Location:
Warren, MI
Description:
A company is looking for a Head of Support to lead and enhance their support function for a growing community of creatives. Key Responsibilities Set and achieve clear goals regarding service level agreements (SLA) based on customer tiers Optimize the use of Zendesk and other tools to improve efficiency and productivity Collaborate with the product team to translate customer feedback into actionable updates and manage projects from start to finish Required Qualifications Previous experience in a support function within a hyper-growth organization Deep experience implementing and customizing Zendesk for operational excellence Strong project management skills with a bias towards action Experience in building and managing a diverse, high-performing team Some level of programming skills is a plus
Company:
Virtualvocations
Posted:
November 1 on TopUSAJobs
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More About this Listing: Head of Support
Head of Support is a Work at Home Head of Support Job at Virtualvocations located in Warren MI. Find other listings like Head of Support by searching Oodle for Work at Home Head of Support Jobs.
Head of Support is a Work at Home Head of Support Job at Virtualvocations located in Warren MI. Find other listings like Head of Support by searching Oodle for Work at Home Head of Support Jobs.