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Hardware Product Support Engineer | Engineer in Engineering Job at Samsara in Pomona CA | 622575351

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Hardware Product Support Engineer

Pomona, CA

Who We Are Samsara is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness Io T (Internet of Things) data to develop actionable business insights and improve their operations. Samsara operates in North America and Europe and serves more than 20,000 customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing and food and beverage. Our team has raised $930M from Andreessen Horowitz, General Catalyst, Tiger Global, Dragoneer, Alliance Bernstein Holding LP, Franklin Templeton, General Atlantic, Sands Capital Management and Warburg Pincus LLC. At Samsara, we welcome all. All sizes, colors, cultures, interactiones, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. About the Role: We are looking for an experienced Hardware Support Engineer - Networking to join our Global Technical Support organization to support our Connected Equipment and Sites product lines. In this role, you will be focused on solving mission critical post-sales issues across all Samsara hardware and cloud product lines. If all remote troubleshooting methods are exhausted, a Hardware Support Engineer travels to our customers(up to 30%) to provide field debugging, onsite failure analysis, and design feedback to our Hardware Engineering team with the primary goal of improving product reliability to ensure world-class customer experience. This role is a combination of electro-mechanical troubleshooting and creative problem solving with a strong customer focus. We are looking for hands-on engineers who are passionate about Samsara s mission with a whatever it takes attitude to resolve issues with a sense of urgency. Responsibilities: Root Cause Analysis (RCA) : Track, escalate, and root cause networking issues by working with Engineering teams across multiple disciplines (mechanical, electrical, firmware) to close the loop by driving corrective actions and improving the product. Remote or Onsite Troubleshooting : Perform post-sales onsite HW troubleshooting of company critical issues including conducting analysis of field failures and identifying product quality and reliability risks. Lessons Learned: Proliferate lessons learned to Product Development and Technical Support teams to incorporate feedback into new product designs (8D/DFMEA) Reporting: Present trends and themes of issues seen in the field to leadership and the cross functional technical team. Pre-NPI Support : Support alpha phase new product validation, first installs, and beta phase customer onsite troubleshooting. Partnerships : Collaborate with internal teams (Sales Engineering, HW Engineering, Product Management, Technical Support) and customers to prioritize opportunities for product improvement and drive corrective and preventative actions. Training : Develop content and host labs to train the wider support team. Minimum Requirements B. S. degree in Engineering, Computer Science or IT 5+ years of related experience Network certifications: CCNP, Network+ AWS, or similar certs Deep Understanding of the following TCP/IP; DHCP; ONVIF; RTSP; Ethernet/Cabling (Ethernet); POE (802.3at, 802.3bt); NTP;801.11; DNS; TLS; POE, CAN In depth understanding of TCP/IP, firewalls and networking concepts (VLANs, IP protocols, topologies, cabling) specifically in Linux environments Excellent communication, customer service, and interpersonal skills Demonstrated resourcefulness, creativity, and hands-on problem solving abilities Ability to work in a fast paced dynamic environment Travel to customer locations for on-site investigations as needed (up to 30% travel) An ideal candidate also has: Hands on experience installing and configuring network systems Experience with Python programming and APIs Modbus/PLC experience is a huge plus. Training on 8D, DFMEA, 5-Why and Fishbone Io T, Cellular or IP Camera Experience Benefits Working at Samsara has its perks: for all full-time global employees, we provide private medical and dental insurance plus growth and development opportunities, as well as regular virtual team and company events. In the US we offer flexible vacation time, EMEA employees receive 25 vacation days plus national bank holidays. Post-COVID we ll be back in our global offices with numerous in-office perks. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please let us know if you require any reasonable accommodations for your interview (e. g. sign language interpreters, reading assistance, facility access, device or equipment modification, etc. ) Regarding COVID-19 Samsara's offices are beginning to reopen for voluntary return. Reopening timelines will be communicated by region based on region-specific guidelines. Phase 3 ('New Normal') will begin no earlier than January 2022. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to be conducted virtually via Zoom video conferencing. Employees are able to work from countries and states where Samsara is a registered entity through December 2021. All employees are expected to return to our offices when they reopen with the exception of field-based and fully remote roles. If you have any questions or concerns before applying, feel free to contact us at Listedbuy. comated topics: bsee, dsp, electric, electrical engineer, energy, msee, renewable, rf, stationary engineer, wiring
October 7 2021 on ListedBuy
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Hardware Product Support Engineer is a Engineering Engineer Job at Samsara located in Pomona CA. Find other listings like Hardware Product Support Engineer by searching Oodle for Engineering Engineer Jobs.