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Guest Services Concierge
Location:
Tybee Island, GA
Description:
Jenny Rutherford Real Estate- Vacation Rentals Division is seeking a detail-oriented and customer service-driven Guest Services Concierge to join our team. In this role, you will be responsible for providing outstanding hospitality to our vacation rental guests. Acting as a liaison between our rental guests and the Guest Services Manager, you will play a crucial role in ensuring guest satisfaction and smooth daily operations. Successful candidates should be tech-savvy, have excellent communication skills, and have a keen eye for detail. Compensation is $15 - $ 20 hourly, depending on experience. The typical schedule is Thursday-Monday, with Tuesdays & Wednesdays off. PLEASE NOTE- THIS JOB IS FOR LOCAL CANDIDATES ONLY, REMOTE OR OUT-OF-AREA WORKER APPLICATIONS WILL BE AUTOMATICALLY DISQUALIFIED. Responsibilities: Prompt Response and Assistance: • Monitor online platforms regularly to promptly respond to inquiries and provide helpful information.• Address guests' questions with accuracy and professionalism, ensuring they feel valued and attended to. Effective Complaint Resolution: • Actively listen to guests' complaints, empathize with their concerns, and work towards satisfactory resolutions.• Follow up with guests to ensure that any issues raised have been adequately resolved. Maintaining Professionalism and Organization: • Keep the office environment neat, organized, and welcoming for guests.• Maintain a professional demeanor in all interactions with guests and colleagues. Inventory Management and Stocking: • Assist in organizing and restocking supplies to ensure guests have everything they need for a comfortable stay.• Regularly assess inventory levels and communicate any restocking needs to the appropriate personnel. Pre-Check-in Property Inspection: • Conduct thorough inspections of properties before guests check in to ensure cleanliness and proper stocking of supplies.• Address any issues identified during inspections promptly to ensure guest satisfaction upon arrival. Post-Check-out Property Inspection: • Inspect properties after guest check-outs to identify any damages or maintenance issues.• Document any findings accurately and report them to the relevant departments for resolution. Routine Maintenance Tasks: • Perform routine maintenance tasks as needed, such as changing lightbulbs, batteries, and air filters.• Keep track of maintenance schedules and ensure tasks are completed in a timely manner. Communication with Guest Services Manager: • Effectively communicate maintenance and repair needs with the Guest Services Manager to ensure timely resolution.• Provide detailed reports and updates on property conditions as necessary. Safety Compliance: • Ensure compliance with all safety regulations and protocols to provide a safe environment for guests and staff.• Stay informed about relevant safety regulations and take proactive measures to address any potential hazards. Qualifications:• US work authorization• Detail-oriented, organized, and able to multi-task• Professional oral and written communication skills• Must be tech savvy and able to easily operate and navigate online apps, email & television equipment• Able to lift up to 35 lbs, push, pull, walk & climb stairs/ladders. Specific vision abilities are required for this role.• MUST be available for Nights, Weekends & Holidays as needed• MUST have reliable transportation & a valid Driver's License• MUST be able to travel between Tybee Island and Downtown Savannah on a daily basis (as needed) Compensation: $15 - $20 hourly About Company: At Jenny Rutherford Real Estate, our mission is to provide first-class customer service to our clients as they buy, sell, or invest in properties. We are committed to being there for our clients every step of the way. We are a small business with a very close-knit group of employees. We pride ourselves on integrity, accountability, honesty, trustworthiness, and getting the job done. Plus, we have a very friendly and fun atmosphere that makes for a great work environment! We've been providing top-notch real estate service to Savannah and surrounding areas for years and will continue to do so for years to come.
Company:
Jenny Rutherford Real Estate
Posted:
April 9 on WizeHire
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More About this Listing: Guest Services Concierge
Guest Services Concierge is a Real estate Guest Services Concierge Job at Jenny Rutherford Real Estate located in Tybee Island GA. Find other listings like Guest Services Concierge by searching Oodle for Real estate Guest Services Concierge Jobs.
Guest Services Concierge is a Real estate Guest Services Concierge Job at Jenny Rutherford Real Estate located in Tybee Island GA. Find other listings like Guest Services Concierge by searching Oodle for Real estate Guest Services Concierge Jobs.