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Guest Services Manager | Manager in Executive Job at Westgate Resorts in Park City UT | 5294807353

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Guest Services Manager

Location:
Park City, UT
Description:

SUMMARY Acts as ambassador for Guest Services and the Resort Property, also controls the overall work product of the Guest Services Department (Bell/Door/Valet/Drivers/Concierge). ESSENTIAL DUTIES AND RESPONSIBILITIES ¨ Compliance with all CFI policies and procedures ¨ Represents Westgate Resorts in a professional manner at all times ¨ Responsible for the hiring, advising, coaching, disciplinary actions and termination of employees ¨ Staff training ¨ Provide exemplary customer service both personally and through his/her entire staff to resort guests. ¨ Ensure the staff takes complete and accurate phone messages for the Guest Service Reps. ¨ Keeps a shift logbook of all daily check-ins ¨ Responsible for assuring a smooth check-in and checkout ¨ Coordinate the support staff and their daily duties ¨ Oversee the final product of the schedule ¨ Interact between departments to insure accurate resort info is communicated between departments ¨ Handle guest and employee situations in the departments and assist in solving situations for other Front office departments. ¨ Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assignments include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or expertise required. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions. EDUCATION and/or BACKGROUND High-school diploma or general education degree (GED); or 1 to 3 mnths related experience and/or training; or equivalent combination of education and background. LANGUAGE SKILLS Expertise to read and comprehend simple instructions, short correspondence and memos. Expertise to write simple correspondence. Expertise to effectively present details in one-on-one and small group situations to customers, clients and other employees of the organization. MATHEMATICAL SKILLS Expertise to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Expertise to apply concepts such as percentages, ratios, and proportions to practical situations. REASONING EXPERTISE Ability to define problems collects data, establish facts, and draw valid conclusions. Expertise to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Current Utah Driver License PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the required functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the required functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, knell, or crouch. The employee must occasionally lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and expertise to adjust focus. WORK ATMOSPHERE The working atmosphere characteristics described here are representative of those an employee encounters while performing the critical functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the required functions. Position description subject to revisions at any time at the company's discretion based on business needs. SDL2017
Company:
Westgate Resorts
Industry:
Hospitality & Travel
April 20 on Adzuna
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More About this Listing: Guest Services Manager
Guest Services Manager is a Executive Manager Job at Westgate Resorts located in Park City UT. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.