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Guest Service Representative Internship - Courtyard Miami Airport West/Doral | Guest Service Agent1

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Guest Service Representative Internship - Courtyard Miami Airport West/Doral

Fort Lauderdale, FL

Heres To Your Journey with Courtyard Courtyard is 1 of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. The Courtyard Miami Airport West/Doral, located at 3929 NW 79th Ave., Miami, FL, 33166 is currently hiring a Guest Service Representative Internship. Assignments include: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and details regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous fees; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe working conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary details; protect company assets. Welcome and acknowledge all guests according to workplace standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain professional working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to ten pounds without assistance. Perform other reasonable job qualifications as requested by Supervisors. To apply now, go to: So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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More About this Listing: Guest Service Representative Internship - Courtyard Miami Airport West/Doral
Guest Service Representative Internship - Courtyard Miami Airport West/Doral is a Customer Service Guest Service Agent Job at Marriott located in Fort Lauderdale FL. Find other listings like Guest Service Representative Internship - Courtyard Miami Airport West/Doral by searching Oodle for Customer Service Guest Service Agent Jobs.