Guest Service Representative - Courtyard Cincinnati Covington (17000CG9) Job
Its a powerful feeling, to belong. Its inspiring people to do more than they thought they could. Its leading the way by rolling up your sleeves to accomplish a common goal. Its taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us. The Courtyard Cincinnati Covington located at 500 West third Street. Covington, KY 41011 is currently hiring a Guest Service Representative. Guest Service Representative Assignments include: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and info regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous fees; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe working conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary info; protect company assets. Welcome and acknowledge all guests according to workplace standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain professional working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to ten pounds without assistance. Perform other reasonable position responsibilities as requested by Supervisors. To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17000CG9 Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com Connect and network on-line with us: Facebook Twitter LinkedIn Weibo Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Courtyard Cincinnati Covington
June 5 2018 on The Job Spider