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Guest advisor (sales associate) | Sales Associate in Accounting & Finance Job in Napa CA | 5631

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Guest advisor (sales associate)

Location:
Napa, CA
Description:

Company: Petco - Location: United States, Napa, CALIFORNIA, CA - Salary: negotiable / monthly - Job category: Full time - Posted: three days ago - Category: Sales If you're both an animal lover and a people person, a position in 1 of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents background their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly lovePurpose StatementProvide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness. Promotes the guest background journey and a culture that consistently delivers the Petco guest brand background. Through the lens of our Petco Co-Values, the Guest Background Leader will be the catalyst, champion, and role model for all relationship building touch points with Petco guests. Mentors all store partners in the delivery of GUEST engagements to support and drive guest experiences and create Petco Promoters. Ensures the health, welfare and proper care of all live animals. The Guest Advisor may be a 'key holder' and Leader on Duty (LOD) on a limited basis as needed.Key Accountabilities The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.Adheres to Veterinary Protocol for all sick animals.Acts as a personal shopper/info center for customers as they enter the store and be 100% focused on customer service.Provides quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services.Maintains knowledge of pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.Maintains job related knowledge and express a passion about animal welfare and display integrity in the work area.Maintains familiarity of all new products and services in order to be able to engage with customers regarding new product and services features and benefits.Responds to inquiries politely and professionally regarding products, services and pricing via the forms guests of upcoming adoption events and explain our Think Adoption 1st philosophy.Maintains knowledge and ability of all Partners in order to reference them as a resource as needed, to deliver an optimal the guest background.Maintains familiarity with current store promotions and special services.Maintains currency of seasonal training activities, such as flea and tick periods, pet summer safety, holiday promotions, etc. when applicable.Provides quick and courteous service to all customers by utilizing GUEST engagementsEnsures Petco operational standards are maintained throughout the store.Ensures that the store is opened and / or closed as a 'key holder' in accordance with established policies and required, assists with evaluating staffing levels on scheduled shifts to determine and ensure appropriate required provides functional guidance to store partners, to include assignment delegation, instruction, and follow-through.On a limited basis may be required to advise the leadership team of any pertinent issues.Supervisory ResponsibilityAs need and while performing as a Leader on Duty will all partners. Provide guidance and training as needed. Provide input to performance evaluations for all partners as required. Work EnvironmentThe majority of position assignments are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This job necessitates bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 pounds and pull 2000 pounds utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and proceduresQualifications:Education and Background Min high-school certificate (its equivalency i.e. GED) or the equivalent work background. 2 Years' background in providing public details in the animal nutrition, care/wellness/treatment, and knowledge areas is required. Min of 1yr background in a retail environment is highly preferred. A qualified candidate will be able to demonstrate proficiency in the areas of mathematics, basic accounting relationships, analysis and problem-solving skills. Excellence in communication and a proficiency in technical skills, and perform internet research is also required. Proficiency in the use of the Petco PetNet and have the ability to access product details using the POLARIS system is required. Successful completion of all four CAS certification is required. Petco trained in Nutrition is required. Must be PIJAC certified (California only). Have thorough understanding of all aspects of Pet Services. Knowledgeable of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet 1st Aid.). Familiarity with the dog training class offerings and the store's dog training schedule. Familiarity with the store's photography and vaccination schedule. Previous Petco background wanted.For more details: https://jobs-search.org/finance/guest-advisor-sales-associate-apply-in-napa_i67722804
Posted:
December 4 2019 on Jobs-Search
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