Full-Time Area Supervisor Children's, Footwear & Home
Job details : Leads and directs the workflow of the store’s Sales ociates. Responsible for greeting and offering istance to customers as needed. Executes department merchandising and operational functions to Workplace standards. Directs workflow of Sales ociates; orients and trains new Sales ociates. Primary Duties and Responsibilities : Customer Service: “Smiles and Says Hi” Greets all customers and ociates with a smile and encourages others to smile and say hi. ists customers in a friendly, courteous manner. Leads others to smile and say hi. Sets the standard for customer service expectations within their area by complying with all of the Kohl’s Service Standards. Demonstrates leadership as a problem solver and decision-maker via the “Yes We Can” policy by efficiently resolving customer’s questions and requests. Leads fellow ociates through Yes We Can actions and behaviors. Promptly responds to call box/phone pages. Consistently uses the five step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer. Solicits, opens and activates Kohl’s Charge applications in accordance with Workplace standards. Solicits e-mail addresses from customers. Supervises and ists in the accurate and efficient processing of customers’ transactions. Ensures adherence to the Company’s “2 in-a-line” standard. Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor. Processes rainchecks within Workplace standards. Training & Supervision: Effectively participates in the E3 program following Company best practices and executes Company directives. Observes and coaches ociates as necessary to improve performance and behaviors. Leads and ists with global store communications. (i.e. third shift hand-off) igns tasks and directs workflow to Sales ociates, communicates policies and procedures, orients and trains Sales ociates on selling floor operations and Best Practices. Works with all Supervisors, including Area Supervisors to ensure integrity and adherence to the communication manual. Based on unique circumstances of the store, may be required to execute store opening and/or store closing procedures as E3 according to Company policy. Offers suggestions for improvement to Management. Operations: Responsible for leading team in executing Workplace standards regarding the five Basics: replenishment, signing, sizing, clearance and clean store. Leads and directs workflow of ociate teams by utilizing monthly updates, communication books, etc. in accordance with Company merchandise presentation standards. Executes all merchandise presentation directives and standards by following Company best practices. ists in ensuring these standards are met while merchandising incoming truck freight and replenishing the sales floor. Leads department and fitting room recovery standards in accordance with merchandising standards. Maintains fitting rooms, sales floor and work areas. Identifies opportunities to increase sales and communicates merchandising and sales floor operational opportunities to Supervisor, Area Supervisor, or MOD. ists with price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Supervisor. Participates in Loss Prevention and Inventory Control programs. Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor according to Workplace standards. Resolves ad issues as needed by changing signs to reflect current sale price. ists in the maintenance of Company stockroom capacity and organizational guidelines. Follows Company Best Practices and participates in Company programs (ie: rewraps, mis-mates, damages, defectives, even exchanges and store shortage action plans). Communication: Responsible for effectively using Company tools (i.e. Storenet, K-Planner, Communication Books, etc) to plan, communicate and share details with ociate store teams. Replenishment: ists the replenishment team in utilizing all replenishment reports daily and ensures Company in-stock goals are maintained. Other Duties and Responsibilities: Performs/assists in other duties as igned. Examples may include, but are not limited to: tasks in other sales floor and fitting room areas outside of immediate department area, sales floor and fitting room recovery, housekeeping duties, preparation and taking of inventory, stock room organization and other tasks as igned. Preferred Requirements: Prior background in sales, customer service or other working atmosphere working with the public. Prior supervisory background in 1 of the above environments. Position requirements: Expertise to lift 50 lbs on an occasional to frequent basis. Greater than 50lbs 1 ociate per 50 lbs. Expertise to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis. Adherence to Company policy and procedures is required. Regular attendance is required. Additional Details: Effective verbal and written correspondence abilities. Basic math and reading skills, legible handwriting, and attention to detail. Expertise to work as part of a team and interact effectively with others. Critical features of this job are described within this job description. Position assignments may change at any time due to business needs. Please discuss requests for reasonable accommodations with hiring manager.
July 22 2019 on ListedBuy