First Line Manager - Helpdesk | Help Desk in Customer Service Job | 7279276513

This listing was posted on ListedBuy.

First Line Manager - Helpdesk

Location:

Stafford

Description:

Salary:27,714 Region: Stafford Job Type/Function: Admin & Customer Service Closing Date:20 September 2023 Contract Type: Permanent Total number of weekly/annual hours:37.5 Position: First Line Manager - Help-Desk Contract Type: Permanent (Full-Time)Shift patterns: Mon-Fri - day-time only - 37.5hrs per week - Flexibility will be required for business needs Location: Stafford (ST18 9AR) DHL, award winning leading supply chain business is seeking a First Line Manager - Helpdesk to play a vital role coordinating our daily logistics requirements. To succeed in this role, you should have a comprehensive knowledge of supply chain supervisory practices and a demonstrative understanding of warehouse procedures, including storing goods and dispatching orders. WHAT DOES THE ROLE ENTAIL? Role Purpose: Supporting the Transport Helpdesk Manager the FLM will be responsible for providing strong leadership to the Team Leaders, Coach and Helpdesk Team, ensuring KPI's are met, customer service is provided in a timely and professional manner and a timely resolution to any issues as they arise. The FLM will also ensure the team are operating in safe manner, encouraging H&S and are up to date with the latest information and training needed and hold regular performance reviews. WHAT DO WE NEED FROM YOU? Requirements: Experience leading a team in a Transport and Contact Centre environment Using own knowledge and skills to help the team achieve shared goals Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other areas and levels Good working knowledge of Excel, Word, Power Point, Adobe, Internet and Outlook as well as internal systems Organisational and planning skills with an ability to prioritize and perform under pressure Good geographical knowledge on the UK and I A recognised qualification in Supply Chain Management or Logistics will be well received. WHY CHOOSE US? As well as competitive pay rates,. Visit ListedBuy for more information.

Posted:

May 23 on ListedBuy

Visit Our Partner Website

This listing was posted on another website. Click here to open: Go to ListedBuy

Important Safety Tips

Always meet the employer in person.
Avoid sharing sensitive personal and financial information.
Avoid employment offers that require a deposit or investment.

To learn more, visit the Safety Center or click here to report this listing.