Financial Counselor - PRN - Office Park
Requisition #: 30370 Name of Location: Office Park (1644) JOB OVERVIEW Serves as primary contact to educate family and community about financial assistance and charity care programs, health insurance exchange, or alternate insurance programs as appropriate. Conducts all interactions in a manner that will result in a positive patient background and appropriate reimbursement for services. Works in partnership with other teammates to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta. EDUCATION High-school degree or GED and any state-specific training and examination requirements CERTIFICATION SUMMARY No professional certifications required BACKGROUND* Background in social services or public assistance programs, including personal contact with clients PREFERRED REQUIREMENTS* College diploma Background in healthcare financial counseling Fluency in Spanish or other foreign language Background in social services or public assistance programs, including personal contact with clients Certified Patient Account Representative (CPAR), Certified Healthcare Access Associate (CHAA), or Certified Financial Counselor (CFC) KNOWLEDGE SKILLS & ABILITIES* Must have a sense of responsibility, professionalism, empathy, and a commitment to customer service Superior written and verbal communication expertise JOB RESPONSIBILITIES* Interviews patients and/or family members to secure info concerning insurance coverage, eligibility, and qualification for various financial assistance programs and/or arranges payment plans. Educates, screens, and assists patient/family to obtain insurance coverage through enrollment in programs, including Medicaid, Medicare, and other state-based assistance programs. Requests patient payments as necessary and identifies 3rd-party liability accounts for hospital lien filing. Obtains eligibility for medical evaluations and procedures. Determines eligibility of patients under Children’s Financial Assistance Program. Monitors work queues daily to complete appropriate follow-up procedures with responsible parties and include reasons of denial, dates of eligibility, and other appropriate info. Identifies and maintains list of available programs of financial sponsorship of healthcare services and eligibility requirements for each program. Applies outstanding verbal and non-verbal communicative skills to identify and reduce anxieties/concerns of patients and/or families/friends. Interacts effectively with medical staff, other departmental employees, and other hospital personnel. Maintains confidentiality of patient details. Self-motivates, multitasks, and prioritizes effectively in a fast-paced environment. SYSTEM RESPONSIBILITIES* Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system. Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. PHYSICAL REQUIREMENTS* Expertise to lift up to 15 pounds independently not to exceed 50 pounds without assistance Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time) Climbing - Occasionally (activity or condition exists up to 1/3 of time) Hearing/Speaking - Good communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required. Lifting - Occasionally (activity or condition exists up to 1/3 of time) Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time) Sitting - Constantly (activity or condition exists 2/3 or more of time) Standing - Occasionally (activity or condition exists up to 1/3 of time) Walking - Occasionally (activity or condition exists up to 1/3 of time) WORK CONDITIONS* Some potential for exposure to blood and body fluids Location Address: 1644 Tullie Circle, Atlanta, GA 30329 Function: Revenue Cycle - Patient Financial Services Overview: Children’s Healthcare of Atlanta is 1 of the largest pediatric clinical care providers in the country. We have a total of 638 licensed beds among our 3 hospitals and 28 neighborhood locations. We are home to the only Level one and 2 pediatric trauma centers in Georgia, and we treat about 60 percent of pediatric trauma patients in the state. We are ranked as a top pediatric heart care and heart surgery program by US News & World Report. Our 27-bed unit is 1 of the largest dedicated pediatric Cardiac Intensive Care Units (CICUs) in the Southeast. We performed 634 cardiac surgeries in 2017. We are ranked No. three nationally in pediatric cardiac surgical and medical volumes. Our Cardiac Stepdown Unit was recognized with a gold-level Beacon Award of Excellence. Our CICU was recognized with a silver-level Beacon Award of Excellence for nursing outcomes. Our staff includes more than 50 pediatric cardiologists and 3 pediatric cardiothoracic surgeons.
Children's Healthcare Of Atlanta
August 25 on Children's Healthcare of Atlanta