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Field Service Engineer I: New England
Location:
Boston, MA
Description:
Field - Massachusetts - Boston - Boston, Massachusetts United StatesAbout the PositionOverviewAmazing Total Rewards for our Field Service Engineers! Generous Base Salary + Incentive Compensation Company Vehicle with Personal Use Allowance Phone & Internet Reimbursement 8% 401k Match (dollar for dollar!) Flexible Spending Account (FSA) Tuition Reimbursement Talk to your recruiter for full offerings!Position Summary:Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.ResponsibilitiesKey Accountabilities: Provides highly visible customer support through the performance of on-site installations and necessary diagnostics, troubleshooting, service, and repair of complex instruments and systems. Performs routine and some non-routine technical repairs of all systems. This includes updates, retrofits, PMs, and product enhancements. Instructs customers in the proper operation, maintenance, and troubleshooting of Werfen instruments and systems. Is responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records. Serves as a company liaison with customers. Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generation. Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services. Other duties and responsibilities as assigned by the Area Service Manager.Skills & Capabilities: Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills.QualificationsMin Knowledge & Experience required for the position: Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry. Must possess some organizational skills, the ability to multi-task, work under pressure, and exercise good judgment. Ability to communicate effectively with customers, peers, and management through oral and written presentations/reports. Must have some basic MS Office Skills (Word, Excel, and PowerPoint) including the ability to manipulate data and build presentations. Travel is required.Travel Requirements Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings, and/or support to customers outside primary or assigned territory. #J-18808-Ljbffr
Company:
Werfenlife Sa.
Posted:
November 12 on TopUSAJobs
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More About this Listing: Field Service Engineer I: New England
Field Service Engineer I: New England is a Engineering Field Service Engineer Job at Werfenlife Sa. located in Boston MA. Find other listings like Field Service Engineer I: New England by searching Oodle for Engineering Field Service Engineer Jobs.
Field Service Engineer I: New England is a Engineering Field Service Engineer Job at Werfenlife Sa. located in Boston MA. Find other listings like Field Service Engineer I: New England by searching Oodle for Engineering Field Service Engineer Jobs.