POSITION OVERVIEW The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.ESSENTIAL DUTIES AND RESPONSIBILITIES Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.Maintains files on work orders, proposals, and department files.Creates vendor files and checks accuracy on completed paperwork submitted by vendors.Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.Assists with the inspections on the facility campus.Uses pc and/or PDA for work order system, email, ESS and training.Assist with process and procedure training.Other duties may be assigned.SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position.REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or expertise required.Reasonable accommodations may be made to enable individuals with disabilities to perform the critical functions.EDUCATION and BACKGROUND High-school certificate or general education degree (GED) required. Min of 2 years of related experience and/or training.CERTIFICATES and/or LICENSES NoneCOMMUNICATION EXPERTISE Expertise to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Expertise to write routine reports and correspondence. Expertise to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Expertise to effectively present details to an internal department and/or large groups of employees.FINANCIAL KNOWLEDGE Requires basic knowledge of financial terms and principles. Expertise to calculate simple figures such as percentages.REASONING EXPERTISE Ability to understand and carry out general instructions in standard situations. Expertise to solve problems in standard situations. Requires basic issue solving skills.OTHER SKILLS and ABILITIES Basic skills with Ms office Outlook. Physical demands include stooping, standing, walking, climbing stairs and ladders and expertise to lift and carry heavy loads of 50 pounds. or more.SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short term impact to co-workers and supervisor.
August 5 on Professional Diversity Network