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Entry Level Helpdesk Assistant | Help Desk in Customer Service Job in Poteet TX | 6218216846

This listing was posted on Tip Top Job.

Entry Level Helpdesk Assistant

Location:
Poteet, TX
Description:

Our client, a well:known company located in Poteet, is now hiring a Entry Level Helpdesk Assistant The Entry Level Helpdesk Assistant is an important part of the Help Desk team, which is the primary hub of technical assistance and support related to computer systems, hardware, and software. As a Computer Support Assistant, you will be responsible for supporting the Help Desk Support Specialists. Duties include answering users questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely and professional manner. The Help Desk team works with the entire IT team, and may interact with system and computer users across the company. Responsibilities: :Follow standard help desk procedures:Log all help desk interactions :Administer help desk software :Respond to requests for technical assistance in person, via phone, chat or email :Diagnose and resolve technical hardware and software issues :Research questions using available information resources :Advise users on appropriate procedures :Follow up with customers and users to ensure complete resolution of issues :Identify and escalate situations requiring urgent attention :Redirect problems to correct resource :rack and route problems and requests and document resolutions Requirements: :Ability to work independently :Ability to read, comprehend, and adhere to oral and written instructions:Problem:solving skills :Conflict:resolution skills :Interpersonal and communication skills Position: Entry Level Helpdesk Assistant Reports To: Office Manager : Poteet, CA (Atascosa County)
Posted:
September 25 on Tip Top Job
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More About this Listing: Entry Level Helpdesk Assistant
Entry Level Helpdesk Assistant is a Customer Service Help Desk Job located in Poteet TX. Find other listings like Entry Level Helpdesk Assistant by searching Oodle for Customer Service Help Desk Jobs.