West Branch, MI
Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's ten million residents in all 68 Lower Peninsula counties. Department Summary This position is within the Electric Distribution Customer & Service Infrastructure group for Low Voltage Distribution (LVD). This group is responsible for the planning responsibilities for the electric distribution facilities. This position includes both office and field responsibilities for the performance of the electric distribution circuits. This encompasses electric planning, project management, reliability programs, customer concern resolution, and storm restoration responsibilities. Job overview/Responsibilities The type of work performed would be of a complex level of tasks of a technical/scientific nature, without direct supervision, as well as responding to complex customer inquiries (in person or via phone). The Circuit Engineer’s responsibilities are comprised of 3 main areas: 1) Customer Advocacy 2) System Planning and System Performance solutions, and 3) Distribution System Design. Tasks include identifying and developing system planning and reliability improvement solutions, economic evaluation of planning and reliability solutions, preparing engineering drawings, ordering material, and managing system improvement projects through the construction process, maintaining system records and databases, estimating customer and system loads, updating customers on the status of projects, investigating and resolving customer reliability and voltage concerns, and assisting in the Company's storm restoration process. The selected applicant will distill multiple sources of technical and policy info and make decisions to complex design and system planning and system performance problems. The employee in this position anticipates the impact of actions and/or decisions on multiple systems and customers at large. The selected applicant generally follows standardized practices and procedures without guidance from higher-level employees. However, this position is expected to adapt and resolve issues utilizing creative thinking, investigation and ingenuity beyond the normal practices and procedures. The selected applicant will interact with internal and external clients, customers and crews giving and receiving complex info. Applicant need to be able to convey projects scopes, timeliness, and resolve potential issues that may arise with others. This position is expected to manage customer expectations when resolving complex system performance issues, as well as effectively sharing system planning and performance improvement plans to customers at large. The selected applicant also manages, communicates and resolves customer complaints. Also, the selected applicant must be capable of training lower level employees. In addition, the Circuit Engineer is responsible for acting as a proxy for the System Engineer. In this capacity they will act as leads on Company Initiatives, lead in charge in the System Engineer’s absence, and on-call for load transfers. The selected applicant must have a valid Driver's License. This position will be based out of the West BranchService Center. The selected applicant will be required to work out of the West Branch location 90% of the time. Minimum experience: Bachelor's degree in Electrical Engineering (preferable with power option) from an ABET accredited university. The following skills may set you apart: Strong issue solving skills, good oral and writing skills and customer relations skills Ability to work well with others both inside and outside their own work group and have the desire to supervise and manage the work of others Must be willing and able to follow instructions, assist in the training of co-workers and cooperate with other employees Ability and initiative to work with minimal supervision. Ability to manage multiple projects Professional engineering license is preferred. Previous engineering background wanted Supervisory or managerial experience is desirable. Previous customer background is a plus Key functions Planning, design, construction, and maintenance of Electric and Gas Distribution and Electric Generation systems as well as facilities and ancillary support process for all utility operations. Duties and who this individual reports to will fluctuate between projects, Practice Areas, and offices. Individual possesses the skills lead, problem solve, and work well in a team environment. Individual should exemplify safe work practices and follow the company’s compliance standards. Lead and/or assist with engineering projects to include design, plans, inspections, system planning, specifications, reports, maps, environmental impacts, permits, contracts, schedules, estimates, surveying, easements, data collection, construction observation, and field investigation. Provide engineering services with accuracy, integrating all applicable governmental and company laws, standards and procedures on time and under budget. Use computer assisted engineering, design, and drafting software and equipment to prepare engineering and design documents. Understand and follow company established standard procedures for file structure and standard drawing procedures for projects Become familiar with plans and specifications, maps, and related material for each project and be able to utilize the info appropriately. Assists in client contact and communication. Utilize effective oral and writing expertise to provide technical ability to coworkers, clients, customers, government entities and the public. Public involvement may include producing reports, graphics, presentations, and other visual material as well as occasional speaking or meeting with stakeholders. Attend internal and external meetings. Provide all engineering services in a legal and ethical manner. Resolve all customer complaints in a timely manner. Serve as onsite project representative. Reviews operating and construction sites to monitor progress and other duties per the design documents. Regular attendance is expected. Hours and Travel This position mandates the individual work a min of 40 hours per week (45-50 typical) with 85% of time spent in the office or specific field locations. Travel is required to job sites and project meetings and could be significant dependent upon location. Individuals need to be willing to work additional hours as necessary to meet deadlines or assist with storm restoration activities. Individual should be willing to participate in the on call rotation in case of potential storms. Individual may have to work outside of assigned headquarters to help with storm restoration which may require overnight stays Individuals must have a valid driver’s license. Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the required functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Must be able to stand and walk for periods of up to and beyond 8 hours in all kinds of weather; snow, mud, dirt water, ice, etc. The employee frequently is required to talk or hear. The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The working atmosphere characteristics described here are representative of those an employee encounters while performing the critical functions of this job. The noise level in the working environment is usually moderate. The noise level on the construction site is often loud. Individual must have the ability to work up to sixteen continuous hrs during emergent work. Position will be filled at the appropriate salary grade based upon the skills, knowledge, and background of the selected applicant. All candidates who are qualified will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
August 9 on Consumers Energy