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Ecommerce site reliability and operations manager @ | Operations Manager in Executive Job in Houst1

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Ecommerce site reliability and operations manager @

Houston, TX

Position description This role is accountable for providing a secure, scalable, robust, and high-performing, high-availability infrastructure that includes on-prem, hybrid, data center and cloud to support the 247365 business operations for seamless continuity, full availability and consistency. Our mission is to inculcate and maintain every day is holiday culture Education Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred Work Experiences five + years in IT or related position with managerial or supervisory background Skills Demonstrated background managing ITe-commerce platforms, projects and team Strong technical knowledge of eCommerce, omni-channel, enterprise applications, and operating systems, network and mobile POS. Subject matter expert in planning, developing and implementing IT infrastructure, technologynetwork scalability management, security procedures and disaster recovery protocols. Detailed knowledge of various server operating systems, domain architecture, desktop mobile engineering and store systems back-office. In-depth hands on background with enterprise firewalls, on-line store systems, inventory merchandize monitoring, audit and logging applications, state of the art monitoring tools Strong technical knowledge in providing 247 support, including a global remote user base Current understanding of IT, Security, end to end ecommerce, technologies and operations. Strong analysis capabilities and skills in structured issue solving. Strong program and service delivery skills. Deep sense of urgency and expertise to identify and achieve quick wins. Expertise to quickly learn new subject matter areas, assess operational maturity, establish KPI s and metrics and drive towards operational maturity. Great communications and collaboration skills. BACKGROUND Customer advocate and relentless passion to solve issues quickly. Background in introducing metrics and data as a basis for operational analysis and decision-making. Background in introducing operational discipline into ad hoc process areas. Background with data centers, process and organizational change management. Background in significantly and provable increasing maturity levels for IT and engineering operations processes. Background in working with distributed teams and processes and driving them towards high levels of operational excellence. 8-twelve years prior background in IT Operations 8-twelve years of leadership and management requirements required knowledge of Cloud Technologies, Web Sphere commerce or ATG Responsibilities Manage system enhancements to the WebSphere platform and supporting e-commerce systems Build, maintain start-of-the-art IT operations for digitalecommerce business Inculcate every day is holiday culture across board Build operations team as highly data-driven giving apt quantification for each ticket and business case handling Build and lead global 247365 operation engineer team with focus on customer service with right competency, tool-set, culture, automation driven with agile manner. Develop, manage, measure, monitor and report on key operation service-level metrics, KPIs Develop and maintain a scalable organization with a well-documented roadmap, goals and objectives Responsible for IT operation processes to facilitate, enable IT Business team to deliver a high-quality of service. Representing IT operations, work collaboratively with the other departments providing IT operations services as well as enabling them with technology thought leadership. Manage the planning, documentation (not limited to run-books, holiday readiness) architecture, design, implementation and support of IT operations. Build relationships with business partners to ensure IT ops and productivity goals are understood and exceeded. Provide executive reporting, realtime updates to leadership, resonate show-case holiday readiness all time. Keeping customer satisfaction (Internal and external) while engaging day to day operations. Strive for customer centricity excellence Prepare budgets and team objectives. Use service desk best practices, ITIL, and problem management to drive continual process improvement culture. Promote self-service tools, the request catalog and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs. Perform trend analyses including competitors, and develop action plans for improving service timeliness, maintaining compliance audit friendly and reducing costs. Stay abreast of trends in IT operations support, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on IT services. Regards, Rahul Bobbili 925475XXXXFor more info:
July 17 on Jobs-Search
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