Windy City Limousine / Full-time Dispatch Position details: Windy City Limousine is seeking Full-time Bus, Limousine, Black Car Professional Dispatchers. Applicants must be high-school graduates with a min of two years of related experience, able to professionally and effectively communicate with VIP clients and remain steadfast in a quick paced working environment. Computer literacy and the expertise to multi-task is a job requirement. Position overview: Dispatch 100+ executive chauffeurs, coordinate vehicle utilization and participate as a member of an extremely professional team within a quality driven service company. The successful applicant will have a work experience of accomplishing tasks while consistently focusing on client satisfaction, cost effectiveness and efficiency.Provide direction and guidance to the chauffeur base to minimize needless delay, expense and service issues. Have a strong current expertise of the tri state area and its surrounding airports and private aviation centers.Must maintain constant communication with chauffeurs by radio and email, operational management, and reservations staff. Facilitate an open working relationship between all departments.Initiate calls to clients and passengers to define and manage expectation and expertise to accommodate same day orders in timely manner. Diffuse situations rather than escalate crises.Respond to peak call volume, support reservations staff efforts and after hours needs due to inclement weather, unanticipated volume/capacity surges and other emergencies.Night relief for afternoon shift dispatchers, principal role is the review and confirmation of ALL next day orders that are assigned. This includes all out of state affiliates and local farm out orders. If dispatcher cannot confirm they are required to communicate this to the dispatch team so next shift can follow up.Between hours of Midnight and 3 am all overnight dispatchers are required to review ALL next day orders and open the reservations and double check for any type of special requests, car seats, special pick up instructions, beverage requests, etc. This will ensure we do not miss special customer requests or special instructions, the overnight dispatcher will relay this details via email to the team with confirmation numbers included.Excellent customer service skills, expertise to remain calm during high volume periods, and make quick decisions that resolve interruptions or service delays. High-level of multi-tasking skills, above average microsoft excel, and outlook knowledge recommended. Position responsibilities: Required shifts include weekends, overnights and holidays. Preferred logistical background: Dispatching in Chicago area in transportation or livery, industry. Good knowledge of city of Chicago, surrounding suburbs, Chicago O'Hare and Midway Airports. Ms office (Microsoft excel, Microsoft word, Outlook); Exceptional (verbal and written) Communication expertise; Knowledge of Ground Transportation Reservation Software a plus Hudson, Samsara, Zipwhip, Deem, Livery Coach, Apple software, etc This position necessitates the expertise to multi-task at a high-level, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, as well as read and comprehend info while managing priorities. Must establish comprehensive knowledge of company field operations, features of service, systems, policies and procedures, and have strong management, human relations and communication abilities. Must establish a good knowledge of vehicle fleet, and features of service. Benefits: Full-time benefits include (70% employer paid) Medical Insurance, Voluntary Dental, Life and Vision. Company paid Life Benefit, Retirement Savings 401K, PAID-TIME-OFF vacation and holiday pay. Company Events and functions.
Windy City Limousine
July 15 on The Resumator