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Director of Support
Location:
Bridgeport, CT
Description:
A company is looking for a Director of Support to lead global support teams and enhance customer experience. Key Responsibilities Drive technical support outcomes, efficiency, and KPIs Mentor support managers to deliver customer-centric solutions and improve self-service options Analyze customer trends and collaborate with cross-functional teams to address concerns and enhance support processes Required Qualifications BS or MS in Computer Science or equivalent experience 15+ years in a technical support environment, with 10+ years in management roles Experience managing multiple global support teams and outsourcing relationships Strong understanding of operational metrics and processes for a global support organization Proven track record in leading process improvements and managing high-profile customer concerns
Company:
Virtualvocations
Posted:
November 1 on TopUSAJobs
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More About this Listing: Director of Support
Director of Support is a Business Opportunities Director Job at Virtualvocations located in Bridgeport CT. Find other listings like Director of Support by searching Oodle for Business Opportunities Director Jobs.
Director of Support is a Business Opportunities Director Job at Virtualvocations located in Bridgeport CT. Find other listings like Director of Support by searching Oodle for Business Opportunities Director Jobs.