Elevance Health
This listing was posted on Broadbean.
Director I Customer Care
Location:
Indianapolis, IN
Description:
Director I Customer Care Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our PulsePoint locations. At Federal Health Products and Services - FHPS, a proud member of the Elevance Health, Inc. family of companies, it is a powerful combination, and the foundation upon which we are creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.The Director I Customer Care is responsible for directing an area responsible for providing a broad range of services needed by policy owners/clients and filed force to maintain in-force policies or new business. May include oversight of multiple functions within claims, customer service, enrollment and billing, document management, mail services, appeals, etc.How you will make an impact: * Develops/implements complaint resolution procedures and ensures area is staffed and trained to handle inquiries from agents and policy owners. * Develops short/long-term customer service objectives and continuously monitors procedures to ensure these are met by staff. * Encourages staff development/training. * Stays abreast of state/federal regulations. * Develops and manages the annual operating budget within financial objectives and in a manner which ensures that service and goals are met. * Hires, trains, coaches, counsels, and evaluates performance of direct reports. * Travel may be required.Minimum Requirements: * Requires a BA/BS degree and a minimum of 7 years leadership experience; or any combination of education and experience which would provide an equivalent background. * For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.Preferred Skills, Capabilities and Experiences: * FHPS (Federal Health Products & Services) experience, preferred. * Demonstrated ability to create an effective team environment and build strong relationships, highly preferred. * Strong problem-solving skills and the ability to troubleshoot issues in a matrix environment, highly preferred. * Effective verbal and written communication skills as well as the ability to communicate at all levels of an organization, strongly preferred. * Experience working in a lead role on one or more projects, strongly preferred. * Knowledge and experience in data analytics, preferred.Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance.
Company:
Elevance Health
Posted:
November 13 on Broadbean
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More About this Listing: Director I Customer Care
Director I Customer Care is a Executive Director Job at Elevance Health located in Indianapolis IN. Find other listings like Director I Customer Care by searching Oodle for Executive Director Jobs.
Director I Customer Care is a Executive Director Job at Elevance Health located in Indianapolis IN. Find other listings like Director I Customer Care by searching Oodle for Executive Director Jobs.