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Design Program Manager | Program Manager in Executive Job at Capital One in Wilmington DE | 5514091

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Design Program Manager

Wilmington, DE

Design Program ManagerJob ID R83945Updated date 09/18/2019Location Wilmington, Delaware; McLean, Virginia802 Delaware Avenue (18052), United States of America, Wilmington, DelawareAt Capital One, we’re building a leading info-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital 1 is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Design Program ManagerWho You Are:You’re a go-getter who loves making connections, clearing paths, and bringing awesome experiences to life. You’ve lived through the highs and lows of supporting user experience teams as they engage with partners, evolve into agile with product and tech teams, and deliver innovation for both customers and the business. You’ve worked at scale, spending time on enterprise level products managing multiple work streams. You’ve got a host of design project management tools in your toolbox, but you’re not overly attached to any 1 of them. You’re a proactive communicator with the emotional intelligence to build and maintain trusted relationships with designers, product partners, and engineering partners.If this sounds like you, we should talk.Who We’re Looking For:We’re seeking an engaging Design Program Manager who is passionate about the field of user experience, and has developed and managed programs and multi-track projects to help our Bank Platform Design team be their best design selves while growing our programs in project tracking and team accountability. You’ll be an integral part of the team, learning from many of the design management practices that exist, and using your creativity to extend the practice for this team.To join us, you should have a experience in design project or program management for digital product and/or omni-channel service experiences. You have a broad set of skills in program management, but you have a passion and depth in specific areas of practice that set you apart from the pack. You have an exuberant passion for the power of strategic design and an “anything’s possible” mindset.You should also have experience managing the full design process for projects at a variety of scales, with a strong understanding of the practices that move ideas from the problem space, through the conceptual space, and into the execution space.What You’ll Do:Partner with Bank Platform Design leadership and Design Management to establish, build and drive team processes for reporting and communicationCollaborate with Project Leads to deliver projects/programs that exceed expectationsManage team relationships in coordination with Project LeadsFacilitate project team communications and workflowsMaintain project momentum by keeping the project and team on trackShare knowledge across 1 Design and Capital OneOrganize and ensure appropriate communication of statuses, issues, forecasts, metrics etc. to product and engineering stakeholdersMonitor and balance project health and team satisfactionMaintain portfolio roadmaps, support progress reporting, and monitor success metricsDetermine and implement process improvementsBuild great working relationships with internal teams and external stakeholders Bring creative ideas and new ways of workingDesired Attributes:We are looking for someone who has experience managing a design portfolio in our kind of environment or somewhere similar. Effective communication and writing expertise, authenticity, and a sense of humor are key. Our design managers must also be comfortable with ambiguity in the face of design challenges and know how to move toward the right solution as part of a team.Collaborative/team playerAbility to work with a wide spectrum of personalities and skill sets in a fast-paced environmentExpert client/partner management and communication skillsAbility to negotiate and get to a resolutionPassionate about improving people’s livesBasic Requirements:Bachelor’s degree or Military experienceAt least three years of Project Management experiencePreferred Requirements:At least 3 yrs of Program or Design Management experiencePMP or CAPMCertified Scrum MasterProficiency with Ms excel, Keynote/PowerPoint, Google Suite and project management tool-sets like Jira or AirtableTechnologically savvyMust be comfortable taking initiative and making decisionsAt this time, Capital 1 will not sponsor a new candidate for employment authorization for this position.No agencies please. Capital 1 is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All candidates who are qualified will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic info, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital 1 promotes a drug-free workplace. Capital 1 will consider for employment candidates who are qualified with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal experience inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal experience inquiries.If you have visited our web sitein search of details on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital 1 Recruiting at 1-800-304-XXXX or via email at All info you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One’s recruiting process, please send an email to Careerscapitalone.comCapital 1 does not provide, endorse nor guarantee and is not liable for 3rd-party products, services, educational tools or other info available through this site.Capital 1 Financial is made up of several different entities. Please note that any position posted in Canada is for Capital 1 Canada, any position posted in the United Kingdom is for Capital 1 Europe and any position posted in the Philippines is for Capital 1 Philippines Service Corp. (COPSSC).
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