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Denny's - HOST / HOSTESS | Host/Hostess in Restaurant & Food Service Job Job at Feast Enterpri1

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Denny's - HOST / HOSTESS

Canandaigua, NY

Position summary Reporting to the General Manager and Restaurant Manager, the Host / Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Position requirements Key Business Areas A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions: Greets guests immediately in a friendly manner upon arrival and acknowledges at departure Demonstrates a sense of urgency and meets service cycle timing standards Seats guests at clean, dry tables utilizing proper seating rotation Determines and provides for any special needs of guests Maintains guest waiting list and adheres to proper seating order procedures Describes promotions and suggestively sells while seating guests; takes initial beverage order Attends to any other guest needs during the entire dining background as warranted Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions Uses proper telephone etiquette Enters and delivers "To Go" orders correctly Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues Assists service personnel in providing beverage orders and refills and clearing and setting tables Willingly assists other teammates without being asked Maintains proper supply of clean menus Lifts and carries supplies and equipment up to 30lbs. Demonstrates knowledge of station and floor breakdowns Possesses strong product and menu knowledge Maintains foyer area of restaurant to be clean, organized and inviting to guests Completes all required side-work, including deep cleaning assignments Adheres to Denny's Brand Standards and internal policies and procedures Provides courteous service and is cordial to all teammates and guests Critical functions Must have expertise to raise a tray weighing up to 25 pounds. Must be able to bend, stoop, reach, wipe, lift, and grasp Must have sufficient mobility to move and operate in work area Must be able to stand and walk during entire shift Must be able hear well in a loud environment to respond to employee and guest needs Must possess basic math skills (add, subtract, multiply and divide) Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to observe and differentiate between monetary denominations Must be able to operate point of sale system Must be able to work around potentially hazardous chemicals Position Requirements Must have expertise to communicate effectively in English, both orally and in writing Must be able to pass all required tests and training requirements for the position Must be able to work in a team environment Meets Denny's uniform and grooming standards and maintains them throughout the shift Must be able to work flexible schedule, including holidays, nights and weekends Must have excellent guest service skills Must be dependable and able to learn basic tasks and follow instructions Must place a value on diversity and shows respect for others
Feast Enterprises
September 21 on ZipRecruiter
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More About this Listing: Denny's - HOST / HOSTESS
Denny's - HOST / HOSTESS is a Restaurant & Food Service Jobs Host/Hostess Job at Feast Enterprises located in Canandaigua NY. Find other listings like Denny's - HOST / HOSTESS by searching Oodle for Restaurant & Food Service Jobs Host/Hostess Jobs.