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Cyber Center Help Desk Specialist
Location:
Sierra Vista, AZ
Description:
DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS delivers innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs. At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today! We are looking for a full-time Cyber Center Help Desk Specialist. This position requires an active secret clearance. The work location will be Fort Huachuca, AZ position. CYBER CENTER HELP DESK SPECIALIST DESCRIPTION: Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting Resolve incidents/tickets in accordance with documented procedures Perform quality assurance follow-up with customers/end users Comply with documented processes and procedures Provide reporting as needed Maintain a professional demeanor with our military, civilian and contractor customers MINIMUM EDUCATION & EXPERIENCE: HS +2 years of customer service, inside sales or help desk experience Or AA/AS or BA/BS Active Secret clearance or the ability to obtain an interim Secret clearance REQUIRED SKILLS Strong verbal and written communication skills Excellent people and phone skills Ability to prioritize and multi-task Experience with Microsoft Office products (Word, Excel, Outlook) Type a minimum of 40 wpm Work within a dynamic environment where requirements shift routinely Must be able and available to work shifts (days, swings, mids) Must be able to work weekends and holidays, as required. Schedule is subject to change to fulfill the needs of the mission. PREFERRED SKILLS & EDUCATION Inside sales and/or customer service experience Attention to detail Ability to remain calm under pressure. PHYSICAL REQUIREMENTS Ability to sit, stand, walk for extended periods Ability to use a computer Ability to climb, kneel or crawl Ability to lift to 20+ lbs. DirectViz Solutions, provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Company:
Directviz Solutions
Posted:
November 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Cyber Center Help Desk Specialist
Cyber Center Help Desk Specialist is a Customer Service Help Desk Specialist Job at Directviz Solutions located in Sierra Vista AZ. Find other listings like Cyber Center Help Desk Specialist by searching Oodle for Customer Service Help Desk Specialist Jobs.
Cyber Center Help Desk Specialist is a Customer Service Help Desk Specialist Job at Directviz Solutions located in Sierra Vista AZ. Find other listings like Cyber Center Help Desk Specialist by searching Oodle for Customer Service Help Desk Specialist Jobs.