CX Analyst needs proficiency with software applications (i.e. Microsoft word, Ms excel, PowerPoint, etc.) CX Analyst requires: Previous client centric background is considered an asset Expertise to analyze and synthesize complex data Expertise to quickly identify business problems/opportunities Expertise to communicate orally and in writing in a clear and straightforward manner Expertise to manage multiple projects at 1 time expertise to prioritize and organize effectively Expertise to show judgment and initiative and to accomplish job qualifications Entrepreneurial mindset, and goal oriented (self-directed, proactive) Curiosity to learn new things especially around customer service technology and consumer insights Passionate and able to work in a fast-paced, start-up, and team environment Upbeat, personable, positive, and can-do attitude Superior Interpersonal skills - expertise to collaborate with cross-functional teams Excellent problem-solving skills Highly organized and detail oriented Strong project organizational skills Light editorial skills (writing, editing, proofreading) Expertise to travel to various offices within Connecticut CX Analyst duties: Assist in developing best practice reviews for leading CX strategies/tools Assist in maintaining an internal CX site with resources and tools Assist in preparing executive-level presentations and workshop materials Measurement and Analytics Conduct analyses on CX data for trends, relationships, patterns, pain points and opportunities Assist in dashboarding and reporting through data visualization and storytelling to enable operating teams to take (the right) actions Monitor and maintain a portfolio, backlog, and roadmap of CX projects Project Management, Communication and Collaboration Assist in organizing internal CX events (summits, journey mapping sessions) Assist in CX projects including logistics support, action item tracking, communications, and status reporting Support culture change through assistance with internal communication and collaboration including workshops, roadshows, newsletters/articles, etc..
Global Channel Management
September 15 on Get Business Analyst Jobs