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Customer Support Team Lead
Location:
Huntington Beach, CA
Description:
A company is looking for a Clair Care, Team Lead to join their Customer Support department. Key Responsibilities Lead and mentor a team of support agents, ensuring high-quality customer assistance Oversee day-to-day operations of the support team and troubleshoot escalated issues Develop and maintain internal documentation and collaborate with cross-functional teams to improve customer experience Required Qualifications At least 3 years of experience leading a customer support or operations team, preferably in a SaaS or FinTech environment Proven experience maintaining and updating support documentation Experience leading a remote team in a distributed work environment Proficiency in mathematics and numerical analysis Familiarity with customer support tools and basic understanding of technical troubleshooting in SaaS products
Company:
Virtualvocations
Posted:
November 13 on TopUSAJobs
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More About this Listing: Customer Support Team Lead
Customer Support Team Lead is a Customer Service Customer Support Specialist Job at Virtualvocations located in Huntington Beach CA. Find other listings like Customer Support Team Lead by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Team Lead is a Customer Service Customer Support Specialist Job at Virtualvocations located in Huntington Beach CA. Find other listings like Customer Support Team Lead by searching Oodle for Customer Service Customer Support Specialist Jobs.