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Customer Support Specialist | Customer Support Specialist, Support Worker in Customer Service Job 1

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Customer Support Specialist

Location:
Clayton, NC
Description:

This position is with Mommy Jobs On-line, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs On-line is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of 3 people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high-level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in 1 of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Background working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Expertise to break down complex concepts into concise and well-written content Bonus skills / attributes ... Background in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level background as a software engineer or web developer Background writing or formatting on-line content Good knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Background developing a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register on-line. If you have further questions please contact us at one (405) 418 - XXXX.
Company:
Mommy Jobs Online
August 16 on TopUSAJobs
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More About this Listing: Customer Support Specialist
Customer Support Specialist is a Customer Service Customer Support Specialist, Support Worker Job at Mommy Jobs Online located in Clayton NC. Find other listings like Customer Support Specialist by searching Oodle for Customer Service Customer Support Specialist, Support Worker Jobs.