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Customer Support Specialist - Remote
Location:
New York, NY
Description:
- Respond to customer inquiries via email, chat, and phone- Identify customer needs and recommend appropriate solutions- Resolve customer complaints effectively and efficiently- Escalate issues to the appropriate team members when necessary- Identify, document and follow up on product bugs and features with engineers- Maintain accurate records of customer interactions and transactions- Provide feedback on the efficiency of the customer service process- Identify trends in customer requests and suggest process and service enhancements Essential skills: - Proven customer support experience or experience as a client service representative- Excellent communication and problem-solving skills- Ability to multitask, prioritize, and manage time effectively- Ability to learn quickly- Attention to detail- Proficiency in MS Office- English fluency, both verbal and written Bonus points: - Experience working in a remote environment- Curiosity about people and business- Knowledge of CRM systems- An advanced user of Windows and Mac OS
Posted:
September 8 on Jobvertise
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More About this Listing: Customer Support Specialist - Remote
Customer Support Specialist - Remote is a Customer Service Customer Support Specialist, Support Worker Job located in New York NY. Find other listings like Customer Support Specialist - Remote by searching Oodle for Customer Service Customer Support Specialist, Support Worker Jobs.
Customer Support Specialist - Remote is a Customer Service Customer Support Specialist, Support Worker Job located in New York NY. Find other listings like Customer Support Specialist - Remote by searching Oodle for Customer Service Customer Support Specialist, Support Worker Jobs.