Customer Success Manager-training
We are adding a Customer Success Manager focused on educating and engaging customers, helping them achieve success with our products, maximizing their return on investment.This position's principal role is acting as a short-term, client-facing project manager which includes executing against existing project plans for global clients, holding internal and external stakeholders accountable to timelines, leading scaled change management efforts, delivering training courses ensuring client utilization and optimization, partnering with other Customer Success Managers and Relationship Managers to showcase client's return on investment. Responsibilities: • Partner with account team to lead post-sales training for customers.• Conduct gap analysis to identify current and existing training opportunities.• Deliver group user informational and training sessions about products, industry benchmarking and best practices.• Utilize client and other data to derive insights and use these to drive greater customer engagement with our products.• Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs.• Work with the education services team to provide customer feedback that informs the creation of additional training content and delivery technologies. Basic requirements: four year degree required; Relevant graduate degree desirable but not required one year direct work background in a training capacity, including external training Preferred Requirements: • Professional and confident public presence; background in commanding large audiences as a trainer and/or speaker in both virtual and in-person settings.• Background working with multiple customers simultaneously and the expertise to work with competing priorities• 5+ years direct customer facing work background • Consultative approach to training. Demonstrated ability in successfully gaining an understanding of core customer needs, tailoring training to those needs, and assessing progress.• Strong expertise to derive insight from customer utilization data.• Excellent analytical and issue solving abilities.• Excellent verbal and written correspondence abilities and technical aptitude. Background with virtual webinar technology strongly preferred.• Strong Ms office capabilities: Microsoft excel, Ms word, Outlook, and PowerPoint a must.• Relevant graduate degree desirable but not required.• Use of LinkedIn Recruiter license strongly preferred.
November 9 2018 on The Resumator